Manager-Call Center New Hire

About the role

This position requires office presence of a minimum of 5 days per week and is only located in Richardson, Texas. No relocation is offered.

The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.

Responsibilities

• Onboarding and Training: Guide new hires through onboarding processes, ensuring completion of necessary tasks and proficiency in systems, processes, and knowledge.
• Employee Development: Manage expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity: Enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: Directly oversee a team of employees, address behavioral and attendance issues, and ensure successful transitions to production.
• Job Contribution: Oversee daily operations of the team, ensuring tasks are completed efficiently and effectively; focus on immediate team management, task delegation, and resolution of day-to-day issues.
• Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

Requirements

• Bachelor’s degree (BS/BA) desired.
• 3+ years of related experience.

Pay

Manager-Call Center New Hire earns between $71,900.00 and $89,900.00 annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require (unprotected)
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity, group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone