Manager of Call Center
Riverside Medical Clinic · Riverside, CA · 2 mo ago
Customer ServiceFull-time
About the role
The Manager of Call Center oversees the day-to-day operations of the call center at Riverside Medical Clinic. This includes managing a team of customer service representatives, ensuring efficient call handling, and maintaining high customer satisfaction levels.Responsibilities
- Oversee the daily operations of the call center
- Manage a team of customer service representatives
- Ensure efficient call handling and resolution
- Maintain high customer satisfaction levels
- Develop and implement policies and procedures
- Monitor performance metrics and provide feedback
- Collaborate with other departments to resolve issues
Requirements
- Bachelor's degree in Business Administration, Healthcare Management, or related field
- Minimum of 5 years of experience in a customer service or management role
- Proven ability to manage and motivate a team
- Strong communication and problem-solving skills
- Experience with call center operations and technology
Qualifications
- Excellent organizational and time management skills
- Ability to work flexible hours including evenings and weekends
- Proficiency in Microsoft Office Suite
Skills
- Customer service orientation
- Team leadership and management
- Problem-solving and decision-making
- Effective communication and interpersonal skills
- Technology proficiency, particularly in call center software
Benefits
- Paid time off
- Health insurance
- Employee assistance program
- Professional development opportunities