Manager of Call Center

About the role

The Manager of Call Center oversees the day-to-day operations of the call center at Riverside Medical Clinic. This includes managing a team of customer service representatives, ensuring efficient call handling, and maintaining high customer satisfaction levels.

Responsibilities

• Oversee the daily operations of the call center
• Manage a team of customer service representatives
• Ensure efficient call handling and resolution
• Maintain high customer satisfaction levels
• Develop and implement policies and procedures
• Monitor performance metrics and provide feedback
• Collaborate with other departments to resolve issues

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or related field
• Minimum of 5 years of experience in a customer service or management role
• Proven ability to manage and motivate a team
• Strong communication and problem-solving skills
• Experience with call center operations and technology

Qualifications

• Excellent organizational and time management skills
• Ability to work flexible hours including evenings and weekends
• Proficiency in Microsoft Office Suite

Skills

• Customer service orientation
• Team leadership and management
• Problem-solving and decision-making
• Effective communication and interpersonal skills
• Technology proficiency, particularly in call center software

Benefits

• Paid time off
• Health insurance
• Employee assistance program
• Professional development opportunities

Pay

Salary range: $50,000 - $70,000 annually

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM