Associate Director-Call Center New Hire

Key Responsibilities

• Onboarding and Training: Guide new hires through onboarding processes, ensure completion of necessary tasks, and provide proficiency in systems, processes, and knowledge. Serve as the liaison for Talent Acquisition, Interviewing Team, and Learning & Development.
• Coordinate training and nesting logistics for each incoming class.
• Employee Development: Manage expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity: Support new hires during their ramp-up period to enhance results, productivity, and reduce attrition.

Supervisory Responsibilities

• Direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.

Job Contribution

Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. Primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Education/Experience

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related experience.

Pay

Earnings range from $85,700.00 - $128,500.00 USD Annual.

Schedule

Weekly Hours: 40
Time Type: Regular

Location

Orlando, Florida