Manager, Business & Technology Process Management - Enterprise Services Risk Operations (ESRO)

About the role

The Enterprise Services Risk Operations (ESRO) organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector.

Responsibilities

• Perform the role of a process management risk advisor and leverage subject matter knowledge and critical thinking to drive value during assessments to ultimately improve our processes and reduce risk for Enterprise Services lines of business
• Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks
• Lead stakeholders in applying risk management principles in accordance with Enterprise frameworks
• Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas
• Lead and support project and program delivery, execute deliverables in fast paced environment, and work across multiple workstreams
• Prioritize simultaneous projects and assessments, manage timelines independently, keep key stakeholders informed, and recognize when to escalate appropriately
• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices
• Deliver assessment outcomes to senior leadership with strong communication skills and ability to influence stakeholders
• Lead initiatives to drive efficiency and process improvements within and across teams

Requirements

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in process management, technology risk management, or project management
• At least 5 years of experience supporting, partnering, and interacting with internal or external business clients
• At least 1 year of experience analyzing information security or technology threats and risks
• Bachelor's Degree or military experience preferred
• At least 1 year of Financial Services industry experience preferred
• Experience with regulatory practices (governance, risk, compliance, and information and network security)
• Experience with AWS cloud, machine learning and artificial intelligence data management, third party and contingent workforce, and incident response
• Process development, documentation, or improvement experience
• Experience in controls development, controls management, and reporting activities
• Holds one or more certifications in: any security, technology, or risk certifications (e.g., CompTIA Security+, CompTIA Tech+, Systems Security Certified Practitioner (SSCP), ISACA Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), technology vendor certifications (e.g., AWS, Microsoft, Google)) preferred
• Ability to communicate and influence clearly and to interact effectively at all levels of the organization
• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

Qualifications

• Basic Qualifications: High School Diploma, GED or equivalent certification
• At least 5 years of experience in process management, technology risk management, or project management
• At least 5 years of experience supporting, partnering, and interacting with internal or external business clients
• At least 1 year of experience analyzing information security or technology threats and risks

Skills

• Subject matter knowledge in process management, technology risk management, or project management
• Ability to research and analyze regulatory trends and internal process changes
• Experience in leading stakeholder interactions and delivering project deliverables
• Strong communication and influencing skills
• Problem-solving, analytical, and critical thinking skills

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location and are listed below:

• Mclean, VA: $164,800 - $188,100 for Manager, Cyber Risk & Analysis
• Richmond, VA: $149,800 - $171,000 for Manager, Cyber Risk & Analysis
• New York, NY: $179,700 - $205,100 for Manager, Cyber Risk & Analysis

Schedule

This role is full-time.