Manager, Business & Technology Process Management - Enterprise Services Risk Operations (ESRO)

About the role

The Enterprise Services Risk Operations (ESRO) organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector.

Responsibilities

• Perform the role of a process management risk advisor and leverage subject matter knowledge and critical thinking to drive value during assessments to ultimately improve our processes and reduce risk for Enterprise Services lines of business
• Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks
• Lead stakeholders in applying risk management principles in accordance with Enterprise frameworks
• Lead and support project and program delivery, execute deliverables in fast paced environment, and work across multiple workstreams
• Prioritize simultaneous projects and assessments, manage timelines independently, keep key stakeholders informed, and recognize when to escalate appropriately
• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices
• Lead initiatives to drive efficiency and process improvements within and across teams

Requirements

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in process management, technology risk management, or project management
• At least 5 years of experience supporting, partnering, and interacting with internal or external business clients
• At least 1 year of experience analyzing information security or technology threats and risks
• Bachelor's Degree or military experience preferred
• At least 1 year of Financial Services industry experience preferred
• Experience with regulatory practices (governance, risk, compliance, and information and network security)
• Experience with AWS cloud, machine learning and artificial intelligence data management
• Experience with third party and contingent workforce, and incident response
• Experience in controls development, controls management, and reporting activities
• Holds one or more certifications in: any security, technology, or risk certifications (e.g., CompTIA Security+, CompTIA Tech+, Systems Security Certified Practitioner (SSCP), ISACA Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), technology vendor certifications (e.g., AWS, Microsoft, Google)) preferred

Qualifications

• Ability to communicate and influence clearly and to interact effectively at all levels of the organization
• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

Skills

• Strong communication skills and ability to influence stakeholders
• Leadership and collaboration skills
• Project management experience
• Knowledge of regulatory practices and risk management principles
• Experience with AWS cloud, machine learning, and artificial intelligence data management
• Experience with third party and contingent workforce, and incident response
• Experience in controls development, controls management, and reporting activities
• Technical certifications (e.g., CompTIA Security+, CompTIA Tech+, Systems Security Certified Practitioner (SSCP), ISACA Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), technology vendor certifications (e.g., AWS, Microsoft, Google)) preferred

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for Manager, Cyber Risk & Analysis positions vary by location. Please see the salary ranges provided above for each location.

Schedule

This role is full-time.