Manager Business Operations

About the Role

We are searching for a Manager of Business Operations (Neonatology and Inpatient PFW) – someone who works well in a fast-paced setting. In this position, you will manage and lead the daily business and personnel activities and provide administrative support to the Director. You'll scrutinize all assigned financial reports and determine appropriate operational adjustments to assist with meeting departmental and hospital fiscal goals. Actively collaborate with the Director, Medical Service Chief, and other key stakeholders to ensure the delivery of optimal quality care in a cost-effective manner, within a family-centered environment, and ensure compliance with CMS billing regulations.

Responsibilities

• Provides operational coordination, managing inpatient and outpatient business operations, including referral management, scheduling, authorization, charge entry, billing practice, denial management, and reimbursement.
• Serves as a liaison between clinicians, physicians, families, nursing staff, and business operations support personnel to promote efficient patient flow, excellent patient/family-centered care, and high levels of customer service.
• Develops and monitors the budget, demonstrating accountability for cost-effective management of resources while ensuring the department achieves patient care goals.
• Oversees variance analysis for department budgets and develops/produces reports and data on fiscal activities.
• Collaborates with the leadership team to review and refine business operation goals and charging strategies for optimal reimbursement and regulatory compliance.
• Anticipates regulatory and reimbursement changes to establish strategies for optimizing financial operations.
• Establishes staffing roles, schedules, and productivity guidelines according to patient needs and budget, monitoring and revising as needed.
• Participates in job description development, interviewing, hiring, coaching, developing, and terminating employees.
• Ensures ongoing review and development of process improvements for patient safety, efficient patient flow, workflow, and customer/employee satisfaction.
• Coaches and develops staff using the performance management system, ensuring effective orientation and professional development for the team.

Requirements

• Bachelor's degree required.
• Master's degree preferred.
• 3 years of business operations experience in a healthcare environment (hospital, outpatient clinic, or physician practice) required.
• Previous leadership experience preferred.
• Experience in pediatrics, rehabilitation therapies, and/or financial business or insurance preferred.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world. Our comprehensive health care network includes our primary hospital in the Texas Medical Center, the Jan and Dan Duncan Neurological Research Institute (NRI), the Feigin Tower for pediatric research, Texas Children’s Pavilion for Women, Texas Children’s Hospital West Campus, Texas Children’s Hospital The Woodlands, and Texas Children’s Hospital North Austin. We’ve also created Texas Children’s Health Plan, Texas Children’s Pediatrics, Texas Children’s Urgent Care clinics, and a global health program. Texas Children’s is affiliated with Baylor College of Medicine, one of the largest and most successful pediatric programs in the nation. Join our community of 15,000+ dedicated team members and be part of a team consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report.