Manager, Business Operations
About the Role
Develops systems for effective business operations for practice and business operations across assigned area(s). Ensures quality of patient care services and alignment with the hospital goals, vision, and philosophy. In partnership with physician chiefs, Children's Employed Provider (CEP) leadership, and Service Line Director, develops and implements strategic initiatives and tactics to enhance and grow the practice or regional clinic. Ensures patients receive the most effective, efficient, safest, and highest value service across the continuum of care. Benchmarks against like programs to ensure effective quality, access to services, and cost management. Identifies and implements means of improving clinic-based financial performance/revenue cycle, including benchmarking, patient access, demand/capacity management, provider productivity, and strategy deployment. Manages assigned staff and partners with operational leaders to maximize performance of assigned area(s). Provides consultation and business expertise to leadership. Evaluates and manages community, state, and regional contracts as applicable. Develops and maintains knowledge of critical information impacting scientific, regulatory, and practice changes.
Responsibilities
- Develop and implement strategic initiatives to enhance and grow the practice or regional clinic.
- Ensure quality of patient care services aligns with hospital goals, vision, and philosophy.
- Benchmark against similar programs to improve quality, access, and cost management.
- Improve clinic-based financial performance and revenue cycle through various strategies.
- Manage and maximize performance of assigned staff and operational areas.
- Provide consultation and business expertise to leadership.
- Evaluate and manage community, state, and regional contracts.
- Stay informed on critical information impacting scientific, regulatory, and practice changes.
Qualifications
- Bachelor’s degree in Business, Healthcare Administration, or a job-relevant field.
- Minimum two (2) years’ experience in healthcare business systems network.
- Project Management experience, demonstrating organizational and leadership skills.
- Cross-Functional Collaboration experience, showcasing communication and teamwork skills.
Preferred Qualifications
- MHA, MBA, or equivalent.
- Minimum two (2) years’ experience in a management/supervisory role.
- Experience in an academic healthcare setting or related field.
- Experience in customer service and/or hospitality.
Pay
$110,122.00 - $165,182.00 per year. This range is based on full-time employment (2080 hours worked per calendar year). Offers are determined by factors including equity, skills, experience, and expertise, and may vary within the range provided. Compensation may differ for positions located outside of Seattle.
Benefits
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details are available on our website: www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three words capture our mission at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Join a mission-driven organization that is life-changing to many and touches the hearts of all. Our founding promise to care for all children in our region, regardless of ability to pay, remains valid today. We deliver superior patient care, advance pediatric research, and serve as the academic medical center for Washington, Alaska, Montana, and Idaho. As a Magnet-designated institution, we value hiring and developing great talent to provide best-in-class care. Our core values – Compassion, Excellence, Integrity, Collaboration, Equity, and Innovation – guide our work and culture.
Our Commitment
Seattle Children’s welcomes diverse experiences, backgrounds, and thoughts, fostering a spirit of inquiry and connection with patients and families. We recruit, employ, train, compensate, and promote based on merit, without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We are an Equal Opportunity Workplace and Affirmative Action Employer.