Manager, Business Operations
EMD Serono, Inc. · Billerica, MA · 1 wk ago
$103k–$155k/yrFull-time
Responsibilities
- Lead, coach, and develop direct reports while fostering accountability, professional growth, and a positive, service-oriented team culture.
- Balance daily operational needs with long-term goals through effective delegation, prioritization, and clear direction amid changing priorities.
- Provide constructive feedback, establish expectations, and resolve operational issues to support team success.
- Manage purchasing operations—including purchase orders, contract coordination, invoice receipts, and expense reports—using SAP/Ariba and Concur.
- Cover RFQ/RFP processes, quote reviews, and vendor issue resolution for Site Operations and Research Units.
- Coordinate campus events, large-scale meetings, and leadership programs from planning through post-event evaluation, including vendor setup and attendance tracking.
- Draft campus-wide messaging and represent Site Operations on cross-functional committees to ensure operational alignment across stakeholders.
- Maintain event budgets for fiscal compliance while supporting employee recognition programs and site initiatives that strengthen campus culture.
Requirements
- Bachelor’s Degree in Business Administration, Marketing or other Business discipline.
- 6+ years of experience in procurement, event coordination, and/or business administration.
Qualifications
- Strong interpersonal skills to effectively relate with diverse stakeholders including senior leadership, scientists, and colleagues across the campus.
- Familiarity and experience with Ariba, SAP, and Concur.
- Demonstrated success leading, coaching, and developing individuals and teams.
- Excellent communication and relationship-building skills.
- Highly detail-oriented with strong follow-through and problem-solving abilities.
- Comfortable working in a collaborative, fast-paced environment with shifting priorities, and ability to manage multiple deadlines simultaneously.
Benefits
- Health insurance
- Paid time off (PTO)
- Retail contributions
- Other perquisites
Pay
Pay Range for this position: $103,100 - $154,700 / year