Jobs · Massachusetts

Manager, Business Operations

EMD Serono, Inc. · Billerica, MA · 1 wk ago
$103k–$155k/yrFull-time

Responsibilities

  • Lead, coach, and develop direct reports while fostering accountability, professional growth, and a positive, service-oriented team culture.
  • Balance daily operational needs with long-term goals through effective delegation, prioritization, and clear direction amid changing priorities.
  • Provide constructive feedback, establish expectations, and resolve operational issues to support team success.
  • Manage purchasing operations—including purchase orders, contract coordination, invoice receipts, and expense reports—using SAP/Ariba and Concur.
  • Cover RFQ/RFP processes, quote reviews, and vendor issue resolution for Site Operations and Research Units.
  • Coordinate campus events, large-scale meetings, and leadership programs from planning through post-event evaluation, including vendor setup and attendance tracking.
  • Draft campus-wide messaging and represent Site Operations on cross-functional committees to ensure operational alignment across stakeholders.
  • Maintain event budgets for fiscal compliance while supporting employee recognition programs and site initiatives that strengthen campus culture.

Requirements

  • Bachelor’s Degree in Business Administration, Marketing or other Business discipline.
  • 6+ years of experience in procurement, event coordination, and/or business administration.

Qualifications

  • Strong interpersonal skills to effectively relate with diverse stakeholders including senior leadership, scientists, and colleagues across the campus.
  • Familiarity and experience with Ariba, SAP, and Concur.
  • Demonstrated success leading, coaching, and developing individuals and teams.
  • Excellent communication and relationship-building skills.
  • Highly detail-oriented with strong follow-through and problem-solving abilities.
  • Comfortable working in a collaborative, fast-paced environment with shifting priorities, and ability to manage multiple deadlines simultaneously.

Benefits

  • Health insurance
  • Paid time off (PTO)
  • Retail contributions
  • Other perquisites

Pay

Pay Range for this position: $103,100 - $154,700 / year

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