Manager, Business Intelligence II
Ladders · United States · 2 wk ago
RemoteRemoteResearch$115k–$150k/yrFull-time
Responsibilities
- Develop service performance dashboards, reports, and measurements
- Analyze service data to uncover trends, risks, and improvement opportunities
- Ensure accuracy and integrity of service-related metrics
- Translate complex data into actionable insights for leadership and partners
- Support decision-making through forecasting, trend analysis, and scenario modeling
- Implement and enhance field service management platforms and data analytics tools
- Provide intelligence and reporting to improve service outcomes and cost efficiency
Qualifications
- Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or related field
- 5+ years of experience in data analytics or business intelligence in field service, operations, or logistics
- Proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel, Salesforce)
- Experience interpreting data and delivering insights for strategic decisions
- Knowledge of automation, AI, or predictive analytics in service operations
Benefits
- Medical, Dental, and life insurance coverage
- Short-term and long-term disability insurance
- Family leave provisions
- Vision coverage
- Matched 401(k) plan on day one of employment