Manager, Business Development Operations

Role Overview

Working closely with Chartis Consulting leadership, business development, and the practice management team, the BD Manager plays a critical role in business development efforts for the firm. This role will focus on enabling firm growth through go-to-market planning and execution. This role will report to the VP of Practice and Segment Operations.

Responsibilities

• Firm Priority Pursuit Coordination
  • Lead and coordinate the execution of the firm's highest-priority strategic pursuits, ensuring timely, high-quality, and differentiated deliverables (e.g., proposals, RFPs, pitch materials)
  • Facilitate pursuit team discussions, providing end-to-end project leadership across the pursuit lifecycle
  • Strategically leverage enterprise assets and partnering across Lines of Business (LOBs), Consulting Operations, CCAID, CSIT, Growth, Creative Services, Research and Analytics to deliver tailored, high-impact content
  • Review proposals and pricing models to ensure alignment with firmwide quality and compliance standards
  • Orchestrate the client orals process, aligning stakeholders, managing timelines and elevating overall presentation
• Business Development Operations
  • Partner with Market Leadership, Growth, and BD Enablement teams to evolve operating models and support processes that enable speed, consistency, and scalability across the enterprise
  • Contribute to the advancement of firmwide tools and templates to improve efficiency, standardization, and quality of pursuit execution
  • Serve as a connector across BD Enablement, Growth, Market Leadership, LOB Leadership, and Consulting Operations to ensure alignment, visibility, and coordinated execution across pursuits
  • Support and strengthen centralized intake and triage processes in partnership with BD Ops and Growth leadership, ensuring pursuits are logged, prioritized, and routed with clear accountability and follow-through
• AI Enablement, Product Liaison & Change Champion
  • Identify and advance opportunities to embed AI-driven capabilities into pursuit processes, including proposal development, account research, systems hygiene, and cataloging for later use
  • Act as a liaison between the BD Ops and firmwide technology and product initiatives, shaping system requirements and supporting adoption (e.g., CRM enhancements, systems integration, automation tools, reporting infrastructure)
  • Support change management efforts as new technologies and platforms are rolled out, helping the BD Ops team adapt and sustain new ways of working
• People & Culture
  • Support onboarding and development of new BD Ops team members promoting best practices in BD processes, pursuit management, AI enabled tools
  • Contribute to a collaborative team environment focused on learning, knowledge sharing, and professional development
  • Demonstrate strong collaboration and accountability in cross-functional work and contribute to a firm-wide culture of accountability and client impact

Qualifications and Desired Skills

• 5+ years of experience in a professional services or consulting environment
• Healthcare focus or background preferred
• Bachelor's degree required
• Strong project management experience; comfortable managing and prioritizing under tight timelines
• Ability to rapidly learn and synthesize new information
• Outstanding written and verbal communication skills; ability to translate complex information into clear, concise, and tailored messages
• Strong client service mindset – highly responsive and committed to high-quality delivery
• Self-starter with the ability to manage multiple workstreams while maintaining strong attention to detail
• Proven ability to collaborate effectively across teams and functions
• Advanced capabilities in MS PowerPoint, Word, and Excel
• Passion for materially improving the delivery of healthcare in the world