Manager - Billing & Collections

Role Overview

The Manager, Billing & Collections, is accountable for the end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections, including multinational programs spanning U.S. and non-U.S. operations. This role ensures accurate billing, timely premium collection, strong cash flow, and financial integrity across admitted and non-admitted business, while maintaining regulatory compliance across jurisdictions.

Key Responsibilities

• Billing, Invoicing & Premium Operations
  • Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
  • Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
  • Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
  • Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.
• Collections, Cash Flow & Multinational Tracking
  • Own collections performance across domestic and multinational insurance programs, including master and local policy structures.
  • Establish enterprise standards for tracking, reporting, and reconciliation of multinational receivables, including cash collected locally vs centrally.
  • Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
  • Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
  • Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.
• Hybrid Delivery Model Leadership (Onshore, Offshore, Automation)
  • Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
  • Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.
  • Define and enforce SLAs, KPIs, and quality standards across delivery partners.
  • Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.
• Process Engineering, Digitization & Automation
  • Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
  • Oversee the design, implementation, and performance management of automation and agentic solutions supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
  • Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.
  • Actively monitor automation performance and exception handling; drive troubleshooting and remediation in partnership with Technology.
  • Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.
• Operational Risk, Governance & Compliance
  • Maintain strong operational governance, controls, and regulatory compliance across billing and collections activities, including multinational requirements.
  • Ensure appropriate controls over invoicing accuracy, cash handling, write-offs, adjustments, and foreign currency impacts.
  • Partner with Audit, Risk, and Compliance to support favorable audit outcomes and timely issue remediation.
  • Proactively identify cross-border operational risks and implement sustainable control enhancements.
• Talent & Leadership
  • Lead, develop, and mentor managers and senior individual contributors across onshore and offshore teams.
  • Establish clear accountability, performance metrics, and development plans aligned to enterprise objectives.
  • Build a culture of disciplined execution, continuous improvement, and innovation.
  • As a visible leader who engages directly in complex issues, escalations, and decision-making.

Qualifications & Experience

• 15+ years of experience in commercial insurance operations, with deep expertise in billing and collections.
• Strong knowledge of admitted and non-admitted billing regulations, premium accounting, and multinational insurance programs.
• Demonstrated leadership of hybrid delivery models, including offshore and BPO partners, at scale.
• Proven track record in process engineering, digitization, and automation within finance or insurance operations.
• Strong financial acumen, including GL impacts, reconciliations, FX considerations, and audit requirements.
• Experience coordinating collections across jurisdictions, currencies, and regulatory environments.
• Data-driven, innovative leader with a hands-on execution mindset.

SALARY

The estimated salary range for this position is $130,000.00 - $150,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits

• Healthcare and Retirement Benefits
• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Additional Benefit Programs
• Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts