Manager, Beverage

About the Role

The Beverage Manager oversees the day-to-day operations of the Beverage department, ensuring all beverage outlets meet and exceed guest expectations. Reporting directly to the Director of Beverage, this role assists in developing and maintaining a comprehensive beverage program.

Responsibilities

• Provide beverage training with an emphasis on sales, service, and product knowledge to ensure operational success.
• Achieve beverage sales targets and control assigned cost areas as directed by leadership.
• Manage the hiring, training, evaluation, and discipline of beverage team members.
• Provide day-to-day leadership and direction to supervisors and hourly beverage team members.
• Lead the tactical implementation of strategic initiatives under the direction of the Director of Beverage.
• Establish and maintain standards of beverage service to ensure guest satisfaction.
• Ensure beverage options and experiences are competitive and exceed guest expectations.
• Monitor and control labor within the department.
• Maintain adequate coverage in beverage outlets based on business demands.
• Monitor maintenance and appearance of beverage outlets and suggest improvements as needed.
• Assist with ongoing analysis of financial reports to monitor profitability and expenses.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related operational tasks and company document review.
• Perform other job-related duties as requested.

Requirements

• Knowledge of various beverages, cigars, and cost control.
• Working knowledge of Microsoft Office.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge of company and department rules, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Qualifications

• High School Diploma.
• At least two years of previous Food & Beverage experience in a similar or related field.
• At least one year of previous leadership/management experience in a similar or related field.

Preferred qualifications:

• Associate degree or bachelor’s degree in a related field.
• Previous experience working with a Culinary Bargaining Agreement or in a unionized environment.
• Previous experience managing large teams exceeding 100 team members.
• Previous experience working in a large, luxury resort setting.

Certificates & Licenses

• Proof of eligibility to work in the United States.
• Alcohol Awareness Card.
• Food Handler Card.
• Non-Gaming Card.

Physical Demands

• Office and casino setting with varying noise levels, temperature, illumination, and air quality.
• Prolonged sitting or standing.
• Bending, reaching, and transporting items weighing up to 35 lbs.
• Eye/hand coordination.
• Ability to comply with policies, procedures, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

• Everyone is an Ambassador: Treat the property like your own home, ensuring it is clean, secure, and guests receive what they need.
• Everyone works in Safety: Address safety concerns by correcting them or notifying the appropriate department.
• Everyone works in Security: Report any security concerns to the appropriate department or individual.
• Everyone works in EVS: Pick up trash or notify the appropriate department for larger messes.
• Everyone works in Guest Experience: Assist guests with a smile and escalate needs beyond your capacity to the appropriate department.