Manager, Benefits

Responsibilities

• Lead the strategy, design, and execution of a comprehensive, multi-state portfolio of benefits programs, including health, wellness, retirement, disability, and time-off programs, with a strong focus on colleague well-being.
• Serve as a key partner to senior leadership, providing insights, recommendations, and updates on benefits strategy, trends, and program performance.
• Build and maintain high-touch, strategic relationships with vendors and brokers, ensuring strong service delivery, innovation, and accountability.
• Partner closely with brokers (e.g., HUB International) and vendors to optimize plan design, pricing strategies, and service delivery.
• Leverage data, analytics, and emerging technologies (including AI-enabled tools where applicable) to inform decision-making, improve efficiency, and enhance the colleague experience.
• Operate with agility in a fast-paced environment, driving continuous improvement and innovation in benefit offerings.
• Manage a large and complex portfolio of benefits, ensuring alignment between colleague needs, organizational priorities, and financial sustainability.
• Lead processes that support open enrollment and ongoing administration, resolving issues quickly and effectively.
• Ensures compliance with governmental regulations related to benefit programs and labor law, including ERISA, FMLA, and HIPAA. This includes required testing and audits and SOX compliance.

Qualifications

• Bachelor's degree in related discipline required.
• Minimum of 8+ years of experience in benefits, including managing multi-state benefit programs.
• CEBS certification preferred.
• Ability to manage and mentor a small team.
• Experience in HRIS systems (Dayforce preferred).
• Excellent computer skills including Microsoft Excel, Word, Access and PowerPoint.
• Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
• Must possess excellent organizational, customer service, verbal and written communication and interpersonal skills.
• Able to multi-task, work independently and within a fast-paced team environment is critical.