Manager Behavioral Health Services - Telepsychiatry

About the role

Behavioral Health Telepsychiatry is a fast-paced, 24/7 virtual consult service supporting 30 emergency departments and continuing to expand. We are seeking a Behavioral Health Services Manager to oversee a team of master’s-level clinicians and psychiatric nurses.

Responsibilities

• Maintains overall responsibility for services provided in the program.
• Works cooperatively with his/her departments across the system and maintains effective working relationships with community partners.
• Maintains knowledge of department policies, regulatory requirements, and standards of care.
• Oversees orientation, selection of team members and ongoing training of all departments.
• Develops, implements, and evaluates patient care and education according to identified needs.
• Evaluates team member performance and ensures accurate and timely completion of annual performance evaluations.
• Promotes a safe work environment.
• Solves customer complaints in a timely, effective manner.
• Demonstrates use of logical and appropriate judgment when handling difficult situations.

Requirements

• Master's degree in a relevant human services field such as Social Work, Counseling, Psychology, Marriage and Family Therapy, or Nursing from an accredited school of graduate education or master's degree in business administration or health administration required.
• 1-year supervisory experience required.

Qualifications

• Strong leadership skills.
• The ability to keep patient care at the center while managing competing priorities in a high-volume 24/7 environment.
• A collaborative, solutions-oriented approach to ongoing problem solving.
• Behavioral health expertise and prior leadership experience are strongly preferred.

Skills

• Effective communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Excellent interpersonal and teamwork skills.

Benefits

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Pay

$41.10 - $61.65 based on qualifications, skills, relevant experience, and/or training.

Schedule

Full-time position. Primarily daytime virtual hours, with flexibility required to support 24/7 program management and operations. Remote role with onsite presence required as needed for onboarding, facility visits, in-person meetings, teammate engagement, and program needs.