Care Manager, Telephonic Behavioral Health
Humana · South Carolina, United States · 1 mo ago
RemoteRemoteHealthcare$59k–$81k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Pay Range and Scheduled Weekly Hours, and Benefits description. So we can include Pay, Schedule, Benefits sections.
We need to extract responsibilities, qualifications, skills, etc.
Let's parse the posting:
First paragraph: "Become a part of our caring community The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Reports to the Regional CM Manager."
That's responsibilities.
Then "Required Qualifications Use your skills to make an impact Must have an active, unrestricted SC Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC) OR an active, unrestricted compact Registered Nurse (RN) license.2 or more years of experience working as a behavioral health professionalReside in the state of South Carolina and willing to travel.Have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you workExperience with behavioral change, health promotion, coaching and wellnessProficient in using electronic information systems and Microsoft Office tools (Word, Outlook, Excel) to document, communicate, and collaborate effectively with internal partners and members."
That's required qualifications.
Then "Preferred Qualifications Experience supporting patients telephonicallyExperience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatmentExperience working with both children and adults"
Then "Additional Information Workstyle: field work is a mandatory requirement for this position. You will travel up to 50% of the time. Hours: Must be able to work a 40 hour work week, Monday through Friday 8:00 AM to 5:00 PM, over-time may be requested to meet business needs and requires approval. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer ..."
We need to remove EEO boilerplate, etc. Also remove "About Us" maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "About Us" might be considered not required but could be kept? It's not a section heading we need to include; we can keep as prose if not boilerplate? It's somewhat generic but maybe we can keep as part of "About the role"? However the instruction says "Prefer a few substantive sections over many thin ones." We could combine About Us into a short paragraph under maybe "About the role" or separate? The heading "About the role" is allowed. We could put the initial description under About the role. The responsibilities could be under Responsibilities. Required Qualifications under Requirements or Qualifications. Preferred Qualifications maybe under Skills? Actually "Skills" heading could be used for preferred qualifications? But we have both required and preferred qualifications. Could combine them under Requirements (or Qualifications). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple of those. We need to decide which sections to include based on content.
We have:
- About the role: could be the introductory paragraph about role purpose.
- Responsibilities: the detailed duties.
- Requirements: required qualifications.
- Qualifications: maybe preferred qualifications? Or we could have Skills for preferred qualifications? But we have both required and preferred; we could put required under Requirements, preferred under Qualifications (or Skills). The instruction list includes both Requirements and Qualifications as possible headings. So we can use Requirements for required qualifications, Qualifications for preferred qualifications.
- Skills: maybe we could list specific skills like proficiency in MS Office, experience with behavioral change, etc. But those are already in required qualifications. Could put them under Skills.
- Benefits: description of benefits.
- Pay: pay range and bonus.
- Schedule: scheduled weekly hours, work hours, travel, field work, etc.
We must not create sections with filler like "commensurate with experience". We have actual content.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
.
Requirements (required qualifications):
- Active, unrestricted SC Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC) OR an active, unrestricted compact Registered Nurse (RN) license.
- 2 or more years of experience working as a behavioral health professional.
- Reside in the state of South Carolina and willing to travel.
- Have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work.
- Experience with behavioral change, health promotion, coaching and wellness.
- Proficient in using electronic information systems and Microsoft Office tools (Word, Outlook, Excel) to document, communicate, and collaborate effectively with internal partners and members.
Qualifications (preferred qualifications):
- Experience supporting patients telephonically.
- Experience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatment.
- Experience working with both children and adults.
Skills: maybe we could list specific skills like "Proficiency in electronic information systems and Microsoft Office (Word, Outlook, Excel)" but that's already in required. Could also list "Ability to work independently, interpret ambiguous situations, make decisions, follow guidelines." But those are responsibilities. Might be redundant. Perhaps we can omit Skills section to avoid thin sections. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Skills into Requirements or Qualifications. But we already have Requirements and Qualifications. Could drop Skills.
Benefits: list:
- Medical, dental and vision benefits.
- 401(k) retirement savings plan.
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
- Short-term and long-term disability.
- Life insurance.
- Many other opportunities.
We'll put as
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Pay Range and Scheduled Weekly Hours, and Benefits description. So we can include Pay, Schedule, Benefits sections.
We need to extract responsibilities, qualifications, skills, etc.
Let's parse the posting:
First paragraph: "Become a part of our caring community The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Reports to the Regional CM Manager."
That's responsibilities.
Then "Required Qualifications Use your skills to make an impact Must have an active, unrestricted SC Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC) OR an active, unrestricted compact Registered Nurse (RN) license.2 or more years of experience working as a behavioral health professionalReside in the state of South Carolina and willing to travel.Have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you workExperience with behavioral change, health promotion, coaching and wellnessProficient in using electronic information systems and Microsoft Office tools (Word, Outlook, Excel) to document, communicate, and collaborate effectively with internal partners and members."
That's required qualifications.
Then "Preferred Qualifications Experience supporting patients telephonicallyExperience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatmentExperience working with both children and adults"
Then "Additional Information Workstyle: field work is a mandatory requirement for this position. You will travel up to 50% of the time. Hours: Must be able to work a 40 hour work week, Monday through Friday 8:00 AM to 5:00 PM, over-time may be requested to meet business needs and requires approval. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer ..."
We need to remove EEO boilerplate, etc. Also remove "About Us" maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "About Us" might be considered not required but could be kept? It's not a section heading we need to include; we can keep as prose if not boilerplate? It's somewhat generic but maybe we can keep as part of "About the role"? However the instruction says "Prefer a few substantive sections over many thin ones." We could combine About Us into a short paragraph under maybe "About the role" or separate? The heading "About the role" is allowed. We could put the initial description under About the role. The responsibilities could be under Responsibilities. Required Qualifications under Requirements or Qualifications. Preferred Qualifications maybe under Skills? Actually "Skills" heading could be used for preferred qualifications? But we have both required and preferred qualifications. Could combine them under Requirements (or Qualifications). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple of those. We need to decide which sections to include based on content.
We have:
- About the role: could be the introductory paragraph about role purpose.
- Responsibilities: the detailed duties.
- Requirements: required qualifications.
- Qualifications: maybe preferred qualifications? Or we could have Skills for preferred qualifications? But we have both required and preferred; we could put required under Requirements, preferred under Qualifications (or Skills). The instruction list includes both Requirements and Qualifications as possible headings. So we can use Requirements for required qualifications, Qualifications for preferred qualifications.
- Skills: maybe we could list specific skills like proficiency in MS Office, experience with behavioral change, etc. But those are already in required qualifications. Could put them under Skills.
- Benefits: description of benefits.
- Pay: pay range and bonus.
- Schedule: scheduled weekly hours, work hours, travel, field work, etc.
We must not create sections with filler like "commensurate with experience". We have actual content.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
...
Schedule
...
We need to ensure we don't duplicate content. Let's extract each. First, About the role: The first sentence: "Become a part of our caring community The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members." That's a bit awkward but we keep. We could also include the sentence about understanding department strategy etc? That seems more responsibilities. We'll keep About the role as a brief overview. Responsibilities: list of duties: - Assesses and evaluates members' needs and requirements to achieve/maintain optimal wellness state by guiding members/families toward and facilitating interaction with appropriate resources. - Work assignments are varied and frequently require interpretation and independent determination of appropriate courses of action. - Employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. - Identifies and resolves barriers that hinder effective care. - Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. - May create member care plans. - Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. - Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. - Follows established guidelines/procedures. - Reports to the Regional CM Manager. We'll put each as- .
Pay: The compensation range: $59,300 - $80,900 per year. Also bonus incentive plan based on company/individual performance.
We'll put as
The compensation range reflects a good faith estimate of starting base pay for full-time (40 hours/week) employment: $59,300 - $80,900 per year. This job is eligible for a bonus incentive plan based on company and/or individual