Care Manager, Telephonic Nurse
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Use - for any list of duties/requirements/benefits. Use
for prose. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. Include sections only when posting has real specific content.
We need to parse the posting.
Key info:
- Shift/availability Details: Full time 40 hours a week scheduled for 8 hour shifts, 5 days a week. Schedule Monday-Friday 9am-5:30pm EST. Required weekend coverage every 3rd weekend on Saturday & Sunday 9am-5:30pm EST. When working weekends, allows days off during week. Required to work rotating holiday schedule. Available to train on days or times outside of shift advertised. Schedule and shift changes may be required based on patient care needs and business demands. This is a work-from-home telephonic Registered Nurse position. As a Care Manager, Telephonic Nurse, you will report directly to the Manager, Care Management. You will help to ensure optimal continuity of care for patients transitioning into and out of our services. You will be responsible for being knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.
- Essential Functions (list of duties). We need to extract bullet points.
- Requirements: Associates Degree required. BSN preferred. Compact state RN license required. Business needs may require additional state licensures. At least 3 years post-acute nursing experience. Home health or hospice experience preferred. Knowledge of home health, hospice, palliative care services. Learn and master information related to locations and services of clients. Analytical and can problem-solve. Excellent verbal and interpersonal skills. Communication with empathy over the phone.
- Work from Home Requirements: internet speed min 25 Mbps download, 10 upload; wired/wireless cable or DSL suggested. Humana may require upgrade. Work from dedicated space lacking ongoing interruptions to protect PHI/HIPAA. Travel: occasional travel to Humana's offices for training or meetings may be required.
- Scheduled Weekly Hours: 40
- Pay Range: $71,100 - $97,800 per year (good faith estimate). Note: we should include Pay section only if posting actually states them. Yes, they have pay range.
- Description Of Benefits: list of benefits: medical, dental, vision, 401(k), time off (PTO, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, many other opportunities.
- Application Deadline: 09-18-2026 (but we should drop application instructions? The instruction says remove application instructions. Application deadline maybe considered application instruction? It's a date; but it's part of posting. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Application deadline is an application instruction? Probably yes, we should drop it. However, we could keep it as metadata? The instruction says drop application instructions. So we should not include Application Deadline.
- About Us sections: About CenterWell Home Health, About CenterWell, a Humana company. These are substantive; we could include as "About the role" or maybe separate sections? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. "About the role" could include description of role, reporting, purpose. "Responsibilities" could include essential functions list. "Requirements" could include education, licensure, experience. "Qualifications" maybe similar to requirements? But we can combine. "Skills" could include analytical, problem-solving, communication, etc. "Benefits" list. "Pay" range. "Schedule" details.
We must not create sections with filler. So we need to ensure each heading has substantive content.
Let's plan:
About the role
This is a work-from-home telephonic Registered Nurse position. As a Care Manager, Telephonic Nurse, you will report directly to the Manager, Care Management. You will help ensure optimal continuity of care for patients transitioning into and out of services, be knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow‑up for patients needing additional services.
Responsibilities
- Represent CenterWell Home Health in supporting patients discharged from service or needing post‑acute services.
- Navigate healthcare options, post‑acute care offerings, Medicare coverage, billing issues, and accessing healthcare resources.
- Use tools and methods to provide patient options and education (sites of service, specialty offerings, post‑acute care, related questions).
- Handle customer issues including location lookup, directions, and complaints.
- Make clinical level of care determination based on discussion, medical records, and other clinical data; match needs to service site or locate alternatives.
- Act as a customer advocate throughout the referral process to ensure timely response and maximize referral‑to‑admission conversion.
- Follow‑up and track referral and admission outcomes.
- Maintain awareness of department performance objectives, meet standards, and assure patient satisfaction goals.
- Assist in admissions process as an ambassador for patients meeting admissions requirements.
- Focus on placing the right patient in the right care setting at the right time.
- Adhere to and participate in mandatory training (HIPAA privacy, Business Ethics and Compliance, company policies).
- Review and adhere to all company policies and procedures.
- Provide education regarding Home Health, Hospice, and Palliative Care Services.
- Help with clinical eligibility review for alternate services.
- Participate in special projects and perform other responsibilities as assigned.
Requirements
- Associate’s Degree in Nursing required; BSN preferred.
- Current compact state RN license (additional state licensures may be required per business needs).
- Minimum 3 years of post‑acute nursing experience; home health or hospice experience preferred.
- Knowledge of home health, hospice, and palliative care services.
- Ability to learn and master information related to client locations and services.
Skills
- Analytical and problem‑solving abilities.
- Excellent verbal and interpersonal skills.
- Communicates with empathy over the phone.
Work‑from‑Home Requirements
Self‑provided internet service must meet minimum 25 Mbps download and 10 Mbps upload (wired, wireless cable or DSL suggested). Humana may require upgrades if needed. Employees must work from a dedicated space free of ongoing interruptions to protect member PHI/HIPAA information. Occasional travel to Humana offices for training or meetings may be required.
Schedule
Full‑time, 40 hours per week, 8‑hour shifts, 5 days a week. Regular schedule: Monday‑Friday, 9:00 am‑5:30 pm EST. Required weekend coverage every 3rd weekend (Saturday & Sunday, 9:00 am‑5:30 pm EST) with compensatory weekdays off. Rotating holiday schedule required. Availability to train outside advertised shift; schedule may change based on patient care needs and business demands.
Pay
The estimated starting base pay range for this full‑time position is $71,100 – $97,800 per year.
Benefits
- Medical, dental, and vision coverage.
- 401(k) retirement savings plan.
- Time off (paid time off, company and personal holidays, paid parental and caregiver leave).
- Short‑term and long‑term disability.
- Life insurance.
- Additional wellness and benefits opportunities.
We need to ensure we didn't include any boilerplate like EEO, About Us, etc. We omitted About Us sections. That's okay; we might consider adding an "About the company" but not required. The instruction says only include sections when posting has real specific content. We have covered all substantive info.
Check for any duplicated lines: we removed.
Check for any mention of "Application Deadline": we omitted.
Check for any mention of "Equal Opportunity Employer": omitted.
Check for any mention of "About CenterWell Home Health": we omitted; but is that substantive? It's about the company, not the role. The instruction didn't require to include company description; but we could include under "About the role"? Probably not needed. The posting includes that info but it's not essential to the job; but we might consider it as "About the role" or "About the company". However, the instruction says "Prefer a few substantive sections over many thin ones." Including company description might be thin. It's okay to omit.
Check for any mention of "Scheduled Weekly Hours 40": we included in Schedule.
Check for any mention of "Pay Range": we included.
Check for any mention of "Description Of Benefits": we included.
Check for any mention of "Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.": we included.
Check for any mention of "Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.": we included.
Check for any mention of "Available to train on days or times outside of the shift advertised.": we included in Schedule.
Check for any mention of "Schedule and shift changes may be required based on patient care needs and business demands.": we included.
Check for any mention of "Required to work a rotating holiday schedule.": we included.
Check for any mention of "Required weekend coverage every 3rd weekend on Saturday & Sunday from 9am-5:30pm EST.": we included.
Check for any mention of "When working weekends, it will allow for days off during the week.": we included.
Check for any mention of "This is a work-from-home telephonic Registered Nurse position.": we included in About the role.
Check for any mention of "You will help to ensure optimal continuity of care for patients transitioning into and out of our services.": included.
Check for any mention of "You will be responsible for being knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care.": included.
Check for any mention of "You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.": included.
Check for any mention of "Essential Functions": we turned into Responsibilities list.
Check for any mention of "Requirements": we turned into Requirements list.
Check for any mention of "Work at Home Requirements": we made a separate section.
Check for any mention of "Scheduled Weekly Hours": included.
Check for any mention of "Pay Range": included.
Check for any mention of "Description Of Benefits": included.
Check for any mention of "Application Deadline": omitted.
Check for any mention of "About Us": omitted.
Check for any mention of "Equal Opportunity Employer": omitted.
All good.
Now output only
for prose. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. Include sections only when posting has real specific content. We need to parse the posting. Key info: - Shift/availability Details: Full time 40 hours a week scheduled for 8 hour shifts, 5 days a week. Schedule Monday-Friday 9am-5:30pm EST. Required weekend coverage every 3rd weekend on Saturday & Sunday 9am-5:30pm EST. When working weekends, allows days off during week. Required to work rotating holiday schedule. Available to train on days or times outside of shift advertised. Schedule and shift changes may be required based on patient care needs and business demands. This is a work-from-home telephonic Registered Nurse position. As a Care Manager, Telephonic Nurse, you will report directly to the Manager, Care Management. You will help to ensure optimal continuity of care for patients transitioning into and out of our services. You will be responsible for being knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services. - Essential Functions (list of duties). We need to extract bullet points. - Requirements: Associates Degree required. BSN preferred. Compact state RN license required. Business needs may require additional state licensures. At least 3 years post-acute nursing experience. Home health or hospice experience preferred. Knowledge of home health, hospice, palliative care services. Learn and master information related to locations and services of clients. Analytical and can problem-solve. Excellent verbal and interpersonal skills. Communication with empathy over the phone. - Work from Home Requirements: internet speed min 25 Mbps download, 10 upload; wired/wireless cable or DSL suggested. Humana may require upgrade. Work from dedicated space lacking ongoing interruptions to protect PHI/HIPAA. Travel: occasional travel to Humana's offices for training or meetings may be required. - Scheduled Weekly Hours: 40 - Pay Range: $71,100 - $97,800 per year (good faith estimate). Note: we should include Pay section only if posting actually states them. Yes, they have pay range. - Description Of Benefits: list of benefits: medical, dental, vision, 401(k), time off (PTO, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, many other opportunities. - Application Deadline: 09-18-2026 (but we should drop application instructions? The instruction says remove application instructions. Application deadline maybe considered application instruction? It's a date; but it's part of posting. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Application deadline is an application instruction? Probably yes, we should drop it. However, we could keep it as metadata? The instruction says drop application instructions. So we should not include Application Deadline. - About Us sections: About CenterWell Home Health, About CenterWell, a Humana company. These are substantive; we could include as "About the role" or maybe separate sections? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. "About the role" could include description of role, reporting, purpose. "Responsibilities" could include essential functions list. "Requirements" could include education, licensure, experience. "Qualifications" maybe similar to requirements? But we can combine. "Skills" could include analytical, problem-solving, communication, etc. "Benefits" list. "Pay" range. "Schedule" details. We must not create sections with filler. So we need to ensure each heading has substantive content. Let's plan:
About the role
This is a work-from-home telephonic Registered Nurse position. As a Care Manager, Telephonic Nurse, you will report directly to the Manager, Care Management. You will help ensure optimal continuity of care for patients transitioning into and out of services, be knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow‑up for patients needing additional services.
Responsibilities
- Represent CenterWell Home Health in supporting patients discharged from service or needing post‑acute services.
- Navigate healthcare options, post‑acute care offerings, Medicare coverage, billing issues, and accessing healthcare resources.
- Use tools and methods to provide patient options and education (sites of service, specialty offerings, post‑acute care, related questions).
- Handle customer issues including location lookup, directions, and complaints.
- Make clinical level of care determination based on discussion, medical records, and other clinical data; match needs to service site or locate alternatives.
- Act as a customer advocate throughout the referral process to ensure timely response and maximize referral‑to‑admission conversion.
- Follow‑up and track referral and admission outcomes.
- Maintain awareness of department performance objectives, meet standards, and assure patient satisfaction goals.
- Assist in admissions process as an ambassador for patients meeting admissions requirements.
- Focus on placing the right patient in the right care setting at the right time.
- Adhere to and participate in mandatory training (HIPAA privacy, Business Ethics and Compliance, company policies).
- Review and adhere to all company policies and procedures.
- Provide education regarding Home Health, Hospice, and Palliative Care Services.
- Help with clinical eligibility review for alternate services.
- Participate in special projects and perform other responsibilities as assigned.
Requirements
- Associate’s Degree in Nursing required; BSN preferred.
- Current compact state RN license (additional state licensures may be required per business needs).
- Minimum 3 years of post‑acute nursing experience; home health or hospice experience preferred.
- Knowledge of home health, hospice, and palliative care services.
- Ability to learn and master information related to client locations and services.
Skills
- Analytical and problem‑solving abilities.
- Excellent verbal and interpersonal skills.
- Communicates with empathy over the phone.
Work‑from‑Home Requirements
Self‑provided internet service must meet minimum 25 Mbps download and 10 Mbps upload (wired, wireless cable or DSL suggested). Humana may require upgrades if needed. Employees must work from a dedicated space free of ongoing interruptions to protect member PHI/HIPAA information. Occasional travel to Humana offices for training or meetings may be required.
Schedule
Full‑time, 40 hours per week, 8‑hour shifts, 5 days a week. Regular schedule: Monday‑Friday, 9:00 am‑5:30 pm EST. Required weekend coverage every 3rd weekend (Saturday & Sunday, 9:00 am‑5:30 pm EST) with compensatory weekdays off. Rotating holiday schedule required. Availability to train outside advertised shift; schedule may change based on patient care needs and business demands.
Pay
The estimated starting base pay range for this full‑time position is $71,100 – $97,800 per year.
Benefits
- Medical, dental, and vision coverage.
- 401(k) retirement savings plan.
- Time off (paid time off, company and personal holidays, paid parental and caregiver leave).
- Short‑term and long‑term disability.
- Life insurance.
- Additional wellness and benefits opportunities.