Manager, Behavioral Health Clinical Liaison/Operations

Role Overview

The Manager, Behavioral Health Clinical Liaison, supports the development, implementation, and monitoring of programs promoting whole-person integrated physical and behavioral healthcare. This role focuses on improving behavioral health service delivery, supporting cross-functional collaboration, advancing behavioral health equity, and reducing health disparities.

Work Arrangement

This role is remote, and the associate must be located in Ohio (OH).

• Requires a reliable high-speed internet connection with a minimum download speed of 50 Mbps and an upload speed of 5 Mbps.
• Eligible for reimbursement for fully remote associates residing in states requiring internet service by contract, law, or regulation.

Responsibilities

• Lead the development, implementation, and monitoring of behavioral health and whole person care initiatives.
• Partner with executive leadership to support integration of behavioral and physical health strategies across the plan.
• Serve as a key resource for behavioral health integration and operational issues across departments.
• Collaborate with internal teams (Utilization Management (UM), Integrated Health Care Management (IHCM), Long-Term Services and Supports (LTSS)) to support care coordination and service delivery.
• Consult with leadership and stakeholders on behavioral health systems, provider networks, and care management strategies.
• Represent the plan to external stakeholders, including state agencies, providers, advocacy organizations, and community partners.
• Serve as a liaison with judicial systems, including courts and Department of Health and Hospitals (DHH) representatives, when applicable.
• Support interdisciplinary case rounds in partnership with clinical leadership to address complex member needs.
• Promote the use of evidence-based practices and nationally recognized clinical guidelines.
• Contribute to the development and review of policies to ensure integration of behavioral health and whole person care principles.
• Support workforce training, professional development, and performance improvement initiatives.
• Promote outreach, screenings, and engagement activities with Wellness Centers and Mobile Wellness teams.
• Identify barriers to care and support strategies to improve access to behavioral health services.
• Maintain work plans to track progress of initiatives and programs.
• Ensure equitable access to services and programs for members with behavioral health and substance use needs.
• Participate in enterprise workgroups and committees to support alignment with organizational strategies.

Requirements

• Master’s degree required in a behavioral health-related field.
• 3 years of experience providing mental health and/or substance use screening and treatment services.
• Minimum of 5 years of experience in the provision and supervision of treatment services for mental illness and substance use disorders.
• Experience working in behavioral health systems, including care coordination, program development, or clinical operations.
• Knowledge of integrated care models, whole person care, and trauma-informed care principles.
• Experience collaborating with interdisciplinary teams and external stakeholders.
• Experience supporting quality improvement initiatives and program implementation.

Qualifications

• Independent, current, and unrestricted Ohio license required, including one of the following:
• Registered Nurse with advance practice registered nurse (APRN)
• Licensure, Psychologist
• Licensed Independent Social Worker (LISW)
• Licensed Professional Clinical Counselor (LPCC)
• Independent Marriage & Family Therapist (IMFT)

Skills & Abilities

• Strong knowledge of behavioral health service delivery models and integrated care approaches.
• Understanding of evidence-based behavioral health screening and treatment practices.
• Ability to collaborate and build relationships with internal teams, providers, and external stakeholders.
• Strong communication and presentation skills, including interaction with executive leadership and community partners.
• Ability to analyze data, identify trends, and support performance improvement initiatives.
• Problem-solving and critical thinking skills to address barriers to care and improve access.
• Ability to manage multiple priorities and initiatives in a fast-paced environment.
• Organizational and project management skills to support program implementation and tracking.