Manager, Base Operations

Key Responsibilities

• Develop a top-performing Airport Operations team and enhance customer experience and performance.
• Mentor and guide managers to maintain consistent service and operational standards.
• Develop and implement station-level strategies that align with company goals, focusing on operational efficiency, customer satisfaction, and performance metrics.
• Partner with Inflight and Tech Ops leaders to create a unified approach to station management, ensuring smooth coordination across all functions.
• Act as the primary liaison with airport authorities, vendors, and community stakeholders to foster positive relationships and ensure compliance with regulations.

Customer Experience and Performance

• Oversee the customer experience ensuring that we meet or exceed Avelo’s high standards of care and service.
• Monitor and analyze station performance metrics, including NPS, on-time departures, baggage handling, and operational efficiency, implementing improvements as needed.
• Lead efforts to resolve operational challenges, customer complaints, and irregular operations (IROPs) promptly and effectively.

Operational Excellence

• Ensure safe, efficient, and cost-effective operations across all areas of Airport Operations.
• Partner with corporate teams to support new technology rollouts, process improvements, and station enhancements.
• Drive continuous improvement initiatives, leveraging data and feedback to optimize station performance.

Team Development and Culture

• Recruit, develop, and retain top talent within the Airport Operations team, fostering a culture of accountability, collaboration, and excellence.
• Conduct regular performance reviews, providing feedback and coaching to support professional growth.
• Champion Avelo’s core values, ensuring they are reflected in the station’s culture and day-to-day operations.