Manager, ATM Operations and Experience

Responsibilities

• Manage daily operations of MCU’s ATM fleet, including cash replenishment, balancing, and uptime monitoring.
• Ensure timely resolution of service issues and preventive maintenance.
• Maintain compliance with federal, state, and MCU policies, including PCI and FFIEC standards.
• Monitor fraud activity and implement mitigation strategies.
• Serve as primary liaison with ATM vendors, armored carriers, and processors.
• Negotiate contracts and enforce service-level agreements.
• Review and approve invoices accurately to ensure timely payments to vendors.
• Prepare and analyze ATM performance reports, transaction volumes, and downtime metrics.
• Recommend improvements to optimize efficiency and member experience.
• Lead ATM expansion, upgrades, and feature enhancements.
• Collaborate with IT, Finance, and Branch Operations to align ATM strategy with MCU’s goals.
• Supervise ATM support staff and coordinate cross-functional efforts.
• Provide training, coaching, and performance evaluations.

Requirements

• Bachelor’s degree in business, Finance, or related field (Master’s preferred).
• Minimum 5 years of experience in ATM operations or financial services management.
• Strong knowledge of ATM hardware/software, transaction processing, and regulatory compliance.
• Excellent analytical, communication, and vendor management skills.
• Proficiency in Microsoft Office Suite and ATM monitoring platforms.

Competencies

• Strategic thinker with a track record of innovation and results.
• Skilled in managing effective teams that default to action and accountability.
• Proven ability to build relationships across all levels of the organization.
• Committed to developing others and fostering inclusive, high-performing teams.
• Effective communicator and facilitator of change.

Pay

The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location.

Benefits

Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.