ATM Manager

Responsibilities

• Analyze, plan and assist in implementing technical department workflows and employee job duties – recommend restructure and realignment as needed to support growth.
• Aid in defining and managing assigned delivery system budgets, area goals, objectives, policy, priorities and staffing support.
• Monitor industry trends and recommend new products and services to benefit the bank customers.
• Direct the preparation of ATM related reports.
• Work directly with members, external persons and representatives of associated industries to evaluate and promote improved and expanded services in area.
• Coordinate Project Management for organizational projects relating to ATMs.
• Identify and ensure adequate and appropriate resources are assigned to projects to ensure successful completion is achieved.
• Supervise the coordination of new/redeployed ATM installations and security controls.
• Responsible for new systems, software, etc. of assigned delivery systems.
• Maintain solid understanding and working knowledge of security mechanisms, industry usage of PIN and card tracks, encryption, EMV, PCI, ADA requirements, and other industry related mandates or best practices.
• Manage the maintenance and housekeeping of ATM facilities and equipment.
• Manage and ensure business continuity/disaster recovery plans are maintained and tested for assigned delivery systems.
• Assist in managing the maintenance and servicing of assigned delivery systems with first- and second-line vendors.
• Ensure all daily tasks within the assigned department are completed within the accepted time frames.
• Ensure checks received through ATMs are processed timely, balancing liquidity demands with processes that minimize risk effectively as it pertains to ATM Services.
• Direct and coordinate reconcilement of general ledger accounts for products and assigned functions.

Qualifications

• Bachelor's Degree in Business, Technology or related field preferred.
• 6 - 8 years of experience managing an ATM fleet of 200 plus, preferably in Banking or Financial Services, inclusive of working with ATM networks.
• 6 - 8 years of experience in Cash Vendor Project Management and ATM Settlement.
• 3 - 5 years of experience in Banking or Financial Services.
• 3 - 5 years of experience in managing or supervising people (onsite and remote).
• 2 - 3 years of experience working with and creating data reporting related to ATM availability, transaction volumes, location needs, etc.
• 3 - 5 years of overall project management, including managing simultaneous projects yearly.

Additional Knowledge, Skills And Abilities

• Strong analytical, research and problem-solving skills.
• Strong project management, planning, organizational, and time management skills.
• Advanced proficiency with MS Office (Excel, PowerPoint, Outlook, Word).
• Strong data collection and review skills.