ATM Manager

Responsibilities

• Analyze, plan and assist in implementing technical department workflows and employee job duties – recommend restructure and realignment as needed to support growth.
• Aid in defining and managing assigned delivery system budgets, area goals, objectives, policy, priorities and staffing support.
• Monitor industry trends and recommend new products and services to benefit the bank customers.
• Direct the preparation of ATM related reports.
• Work directly with members, external persons and representatives of associated industries to evaluate and promote improved and expanded services in area.
• Coordinate Project Management for organizational projects relating to ATMs.
• Identify and ensure adequate and appropriate resources are assigned to projects to ensure successful completion is achieved.
• Supervise the coordination of new/redeployed ATM installations and security controls.
• Responsible for new systems, software, etc. of assigned delivery systems.
• Maintain solid understanding and working knowledge of security mechanisms, industry usage of PIN and card tracks, encryption, EMV, PCI, ADA requirements, and other industry related mandates or best practices.
• Manage the maintenance and housekeeping of ATM facilities and equipment.
• Manage and ensure business continuity/disaster recovery plans are maintained and tested for assigned delivery systems.
• Assist in managing vendor relationships including ATM balancing service, hardware servicing, software servicing, and third-party vendors and networks to support the banks ATM program and provide secure 24/7 service levels to include backup systems for business continuity as it pertains to ATM Services.
• Coordinate with Risk Management to perform periodic vendor risk assessments.
• Manage servicing and maintenance of assigned delivery systems with first- and second-line vendors.
• Ensure all daily tasks within the assigned department are completed within the accepted time frames.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.

Qualifications

• Preferred Education: Bachelor's Degree in Business, Technology or related field.
• Preferred Work Experience: 6 - 8 years Experience managing an ATM fleet of 200 plus, preferably in Banking or Financial Services, inclusive of working with ATM networks.
• 6 - 8 years Cash Vendor Project Management and ATM Settlement.
• 3 - 5 years Banking or Financial Services.
• 3 - 5 years Managing or supervising people (onsite and remote).
• 2 - 3 years Working with and Creating Data reporting related to ATM availability, transaction volumes, location needs, etc.
• 3 - 5 years Overall project management, including managing simultaneous projects yearly.