Manager

About the role

The Overnight Manager/Night Auditor position at Hotel Aliz Time Square involves performing bookkeeping activities, keeping records of room availability and guests' accounts, preparing and distributing daily reports, auditing and reconciling cashiers, and inputting and updating financial information into the BRAINS network. Additionally, this role includes checking guests in and out, responding to guest inquiries and resolving complaints, and ensuring overall guest satisfaction.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into BRAINS network.
• Check guests in/out and perform front office tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.

Requirements

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending and reaching.