Manager Applciation Development & Support Transformation & Modernization

Ryder is a leading third-party logistics (3PL) provider, offering technology-driven supply chain, dedicated transportation, and fleet management solutions to companies of all sizes—from emerging retailers to some of the world's most recognized brands.

About the role

We are seeking an experienced Manager of Application Development & Support to lead and oversee the execution of strategic initiatives impacting enterprise software applications, development teams, internal customers, and third-party providers. This role is critical for initiatives aimed at enhancing, remediating, transforming, modernizing, and supporting application systems and platforms across a wide variety of technologies. You will collaborate with solution architects, technical leads, security, infrastructure, and other roles to drive successful delivery in a fast-paced environment. The position requires hands-on leadership and close partnership with multiple technology teams and business stakeholders to communicate, coordinate, resolve issues, and ensure project delivery. You will also play a key role in identifying impacts, providing executive updates, and removing technical barriers to success.

This role ensures adherence to processes for security, audit compliance, operational improvements, and technology enhancements. You will be accountable for ensuring application solutions are designed, deployed, and operated on secure, scalable, and resilient infrastructure platforms, working closely with infrastructure, cloud, and security teams to optimize performance, availability, disaster recovery readiness, and compliance with enterprise standards. The position also involves project management for multiple initiatives and vendor management for third-party service providers.

Responsibilities

• Partner with Infrastructure, Cloud, and Security teams to design and implement scalable, highly available, and resilient platforms.
• Ensure applications are designed with infrastructure considerations, including capacity planning, performance tuning, failover, and recovery.
• Drive adoption of cloud-native architectures, containerization, and platform engineering practices where applicable.
• Oversee environment strategy (DEV, QA, UAT, PROD) to ensure consistency, automation, and governance across environments.
• Ensure observability (monitoring, logging, alerting) is in place to support proactive issue detection and performance management.
• Collaborate on disaster recovery (DR) and business continuity strategies, including testing and validation of recovery objectives (RTO/RPO).
• Ensure infrastructure security standards, patching, and vulnerability remediation are incorporated into the application lifecycle.
• Support infrastructure cost optimization initiatives through efficient resource utilization and architectural decisions.
• Partner with leadership to drive innovation by understanding business needs and evolving technologies; participate as an integral member of the Technology Delivery Management Team responsible for defining and implementing technology strategies, capital plans, and roadmaps.
• Provide technical leadership to a team of developers to make appropriate technical decisions that meet business needs and set team priorities based on tactical and strategic objectives, eliminating roadblocks to focus on key goals.
• Define, implement, and promote processes, best practices, and standards for application development and deployment, including service-oriented architecture, reusable code, web usability, branding, security controls, and Agile methodologies.
• Work closely with other departments within the technology organization to understand business demands and identify opportunities for solutions and continued innovation of technical capabilities aligned with business needs.
• Manage budget according to plan by preparing yearly forecasts, facilitating capital request preparation, and assessing future resource needs.
• Oversee all aspects of team management, including prioritization of work, career development, and training needs.
• Manage all aspects of application development and support, ensuring application performance/stability, end-to-end transactional flows, root cause analysis, and corrective actions for outages.
• Coach and counsel employees on performance, set performance standards, recommend pay actions, and handle other HR responsibilities.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Business Management, Engineering, or a related field. Master’s degree (MBA preferred).
• Seven (7) or more years of experience, with a minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

Skills

• Strong leadership and mentoring skills, with the ability to lead, train, and develop a self-directed workforce, including effective delegation and management of assigned responsibilities.
• Superior interpersonal skills, including excellent written and verbal communication, with the ability to interact effectively at all levels of personnel.
• Ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to communicate effectively with the end-user community, tailoring communication style/method to specific needs and discussing technical solutions in a non-technical manner.
• Strong analytical, technical, and problem-solving/troubleshooting skills.
• Demonstrated success in implementing change and improvements.
• Strong sense of personal accountability and a proven track record of achieving desired results.
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to work well under pressure, meet schedules, and produce high-quality work while interacting with personnel from differing groups and management levels.
• Capable of multitasking, highly organized with strong time management skills.
• Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record.
• Ability to build consensus, identify group conflict, facilitate resolution, and work successfully in a collaborative environment.
• Experience defining new operational models and procedures and working with metrics.
• Experience with reporting systems to pull data for analysis and decision-making.
• Detail-oriented with excellent follow-up practices.

Qualifications

• Knowledge of the full software development life cycle (intermediate level).
• Extensive technical and professional knowledge (expert level).
• Awareness of programming standards and protocols (intermediate level).
• Excellent knowledge of program coding techniques, file access methods, testing techniques, and documentation methods (advanced level).
• Knowledge of architecture and infrastructure required to support various applications and technologies (intermediate level).

Pay

Salaried position with a minimum pay range of $125,000.00 and a maximum pay range of $135,000.00. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.