Manager Ambulatory Clinical Operations

About the role

The Manager Ambulatory Clinical Operations is responsible for the coordination and management of clinical operations within UVA Community Health Medical Group (UVACH MG).

Responsibilities

• Facilitate change and participate in project management and strategic planning activities within Ambulatory Operations to enhance the UVA Health strategic plan.
• Carefully coordinate clinical operation activities of the Medical Group, to include float pool clinical staffing, orientation, onboarding, and clinical education and training activities.
• Implement staffing models per industry standards.
• Foster a culture of collaboration and shared decision-making among clinical staff, providers, leaders, and other healthcare professionals, encouraging active participation in decision-making processes and quality improvement initiatives.
• Provide guidance and support to clinical staff including opportunities for continuing education, certification, and career advancement within the organization.
• Promote Professional Shared Governance activities, evidence-based practices, and patient care delivery.
• Maintain key performance indicators related to clinical practice, patient outcomes, and staff satisfaction, utilizing data to identify areas for improvement and implement strategies to enhance overall performance.
• In collaboration with the Director of Nursing and Quality, design, implement, and monitor compliance of the role specific clinical skills competency oversight program.
• Serve as a clinical liaison between frontline team members and clinic leadership.
• Facilitate open and transparent communication channels ensuring that information is effectively disseminated, feedback is solicited and addressed, and concerns are resolved in a timely manner.
• Stay current on best practices and trends in ambulatory care and healthcare management.
• Maintains clinical competency to provide patient care as needed. Support Clinic Leaders with hiring, training, and performance evaluations of all clinical staff.

Qualifications

• Education: 4 Year/Bachelor’s Degree in Nursing required.
• Experience: Minimum of 5 years of clinical RN experience required. 4 years of supervisory experience required.
• Licensure: Current RN licensure in applicable state required.
• Additional Skills/Requirements: Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management.

Skills

• Analysis: Analyzes processes and creates deliverables to provide information and recommendations for improvements.
• Quality Improvement: Demonstrates involvement in the unit’s annual and/or periodic assessment efforts, including efforts to improve the quality services.
• Customer Service: Builds relationships and maintains strategic partnerships with key internal and external stakeholders.
• Financial Management: Manages tasks and resources within the department to achieve quality and meet budget requirements.

Benefits

The base compensation range for this role is $38.0 - $63.61 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.