Manager Ambulatory Clinic Operations

Coordinates, plans, leads, manages, and oversees all aspects of daily operations within ambulatory sites of service. Plans, organizes, and directs business processes related to patient access (to include scheduling, registration, check-in, referrals, and managed care) into a multi-campus, multi-organization healthcare system including all ambulatory sites of services. Provides analysis, leadership, and management for long-range planning and ensures efficient daily operations. Interprets government regulations and contracts to ensure all entities comply accordingly.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business Administration, Health Care Administration, or other related field AND one year of experience in a healthcare setting AND one year of supervisory/management experience; OR
• High School diploma or equivalent AND three years of experience in a healthcare setting AND one year of supervisory/management experience.

Preferred Qualifications

• Master’s Degree in Business Administration or related field
• Three years of experience in a healthcare setting
• Certification and proficiency status within Prelude and Physician Clinic Registration revenue cycle readiness

Responsibilities

• Plans, implements, manages, and evaluates the delivery of operational processes as it relates to patient care in accordance with policy and procedures, philosophy, and mission.
• Ensures all ambulatory registration and centralized scheduling staff provide quality, effective service consistent with relevant policies, procedures, and access and service standards.
• Works closely with staff and peers to identify opportunities to improve patient processes.
• Facilitates the development of organizational policies and procedures and ensures compliance.
• Promotes customer satisfaction in a professional, constructive manner.
• Collaborates with leadership, Ancillary Services & Ambulatory Clinics to ensure program goals are established and achieved.
• Manages, organizes, and delegates operational aspects within ambulatory clinical sites to ensure effective, efficient delivery of services.
• Determines service needs in terms of patient and staff requirements in conjunction with leadership and in accordance with mission and goals.
• Assures that staff provides patient-focused care and resolves patient care issues as identified.
• Reviews outcomes and evaluates operational systems to ensure ongoing improvement.
• Creates a work environment that promotes continuous quality improvement, team building, and ongoing personal development.
• Collaborates with medical staff and other personnel in promoting and planning optimal patient services.
• Collaborates regularly with physicians and ancillary service providers to review practices, services, and resolve issues.
• Selects, hires, terminates, manages, and evaluates the effectiveness of employees on a continuous basis in conjunction with leadership.
• Promotes teamwork, contributing to positive employee morale.
• Performs performance reviews as assigned, coaches, and counsels to correct identified performance deficiencies.
• Establishes goals and provides follow-up within established Human Resources policies.
• Ensures compliance with policies and ensures staff meet the established access and service standards.
• Devises communication systems to keep all personnel informed of operations.
• Fosters a competent staff through the provision of orientation, in-services, continuing education programs, and professional development.
• Develops and monitors the ambulatory operations, call center, and budgets for personnel, materials, and services with oversight of leadership.
• Assures cost-effective staffing patterns, reviews trends and variances to develop long-range plans for budget needs.
• Participates in committees, representing ambulatory sites of service as requested, and completes additional projects as assigned.
• Oversees pre-certification, authorization, and verification functions to ensure registration and billing compliance, in conjunction with all organization management and providers.
• Tracks key performance measures/success factors (quality, financial outcomes, productivity, etc.) to maximize ambulatory suites of service contribution.
• Acts as a liaison with both internal and external customers, agencies, and service lines.
• Assists leadership with implementing new processes and procedures for all ambulatory sites of service and call center areas or as assigned.
• Assists in clinical business development and program expansion.
• Facilitates and implements key operational initiatives relating to quality, patient satisfaction, and employee engagement.
• Actively assists with performance improvement processes.

Skills

• Knowledge of accounts receivable management, billing and collections, and the registration and managed care components that affect revenue cycle operations.
• Financial, technical, and professional skills.
• Oral and written communication ability to effectively represent the ambulatory sites of service and hospital in interactions with third-party payers, patients, physicians, and other departments.
• Analytical and problem-solving skills as well as the ability to work and communicate effectively with other departments.
• Working knowledge of local, State, and Federal regulations pertaining to Professional billing and collections, including Provider-Based Billing that affects Professional and Hospital billing.
• Ability to perform a variety of duties, ranging from direct involvement in various projects to coordination and supervision of the activities of staff.
• Knowledge of spreadsheet, word processing, and office software applications.

Physical Requirements

• Prolonged sitting, standing, walking.
• Ability to effectively communicate with others both orally and in writing.
• Hearing and vision within normal ranges.
• May require driving to locations other than the main hospital campus.
• Ability to operate basic office equipment.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic office environment.

Schedule

Scheduled Weekly Hours: 40

Shift: Day