Manager - Alterations & Tailoring - Montgomery Mall

About the role

The ideal Alterations and Tailor Shop Manager is motivated, results oriented and committed to providing outstanding customer service every day.

Responsibilities

• Teach, coach and develop employees to provide customers with the best service possible
• Identify, recruit and hire the best talent
• Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
• Ensure the department workload is organized and items are completed by date promised
• Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
• Manage office and labor expenses

Qualifications

• Previous experience in alterations/tailoring
• An understanding of safe and proper use of all equipment in the shop
• The ability to communicate clearly and professionally with co-workers and customers
• A high level of ownership, accountability and initiative
• The ability to work a flexible schedule based on department and store needs
• A high school diploma, or equivalent (preferred)

Pay

Pay range: $75,500.00 - $122,000.00 Annual. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance
• Retirement benefits (401k)
• Paid time away (PTO accruals, holidays)
• Life insurance and disability insurance
• Merchandise discount and EAP resources
• Performance-based incentives/bonuses (eligible)