Manager, Airport Operations

Avelo took flight on April 28, 2021, as America’s first new airline in nearly 15 years, ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran Andrew Levy and a team of world-class executives, Avelo is built on the mission to “Inspire travel” with industry-leading reliability and a caring Soul of Service.

About the role

The Manager, Airport Operations guides a cross-functional airport crew to provide a safe, pleasant, and reliable experience for customers while inspiring the team to achieve operational excellence.

Responsibilities

• Establish and maintain a safe operational environment, promoting open communication on safety concerns.
• Oversee and manage day-to-day operations at designated spoke stations, ensuring compliance with company standards, regulatory requirements, and operational performance goals.
• Achieve zero aircraft damage incidents and ensure audits reveal no safety issues.
• Lead day-to-day operations to achieve on-time performance, holding crew members accountable to company Values, Vision, and Purpose.
• Meet or exceed company performance KPIs and ensure sufficient daily crew scheduling.
• Maintain excellent operational performance through training, motivation, and teamwork, complying with Federal regulations and company standards.
• Ensure base audit scores meet or exceed standards and maintain FAA-compliant crew member training records.
• Inspire customer loyalty through exceptional service and a seamless travel experience.
• Resolve customer concerns locally, achieve zero escalated complaints, and meet established customer satisfaction metrics.
• Foster effective communication and coordination among crew members across Stations, Flight Ops, Inflight, and Tech Ops.
• Act as the ‘quarterback’ to ensure superior customer travel experiences.
• Cultivate professional relationships with airport officials and regulatory agencies.
• Represent the company positively during FAA, TSA, OSHA, and other regulatory audits and inspections.
• Manage base operations effectively, including cost control, time-keeping, reporting, and supply orders.
• Ensure base costs are within budget, maintain timely and accurate reports, and manage supply procurement.
• Oversee hiring, scheduling, and training of Station supervisors, agents, and trainers.
• Coordinate GSE repairs and servicing, ensuring compliance with local operational standards and procedures.
• Utilize analytical data to drive corrective actions and maintain operational excellence.
• Possess effective communication, collaboration, and leadership abilities to influence team performance and customer satisfaction.
• Handle customer concerns professionally and de-escalate situations as needed.
• Motivate and develop crew members to enhance engagement, growth, and goal achievement.
• Manage time cards and build schedules in the timekeeping system (Teamwork).
• Document crew member performance effectively and write separation letters when necessary.

Requirements

• Communicate effectively in English through reading, writing, and speaking.
• Maintain a flexible schedule to accommodate shifts including nights, weekends, holidays, and overtime.
• Perform physical tasks requiring frequent standing, walking, reaching, kneeling, and climbing.
• Operate equipment such as boarding ramps, tugs, and belt loaders.
• Lift weights up to 70 lbs. as needed.
• Tolerate exposure to various environmental conditions, heights, small spaces, and loud noises.
• Travel up to 25% as required.
• Minimum of eight (8) years of airline Station Operations experience.
• Minimum of five (5) years of management experience, preferably in the airline industry.
• Become qualified and remain current in all responsible disciplines within 30 days, including Ground Security Coordinator.
• Possess a valid US state driver's license.

Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, etc.).