Manager AI Automation and Entrprise Solutions

Why DLC? DLC is proud to be certified as a Great Place to Work and is driven by a strong culture and entrepreneurial foundation. DLC is one of the nation's leading owners and operators of open-air retail shopping centers and has expertise in all facets of commercial real estate. At DLC, our teammates make all the difference and we offer industry-leading training and career development to assure your success. What We Offer Compensation and Benefits:Competitive pay401K company matchMedical, Dental, and Vision InsuranceWork-Life Balance:Hybrid work model20+ paid days off annually13+ paid holidays in addition to PTOPaid parental leaveCareer Development:Industry-leading training and developmentOpen door policyIndustry trade shows and event accessMentorship programOverview The Manager of Enterprise Systems is responsible for leading the company’s technology platform to support business performance, scalability, and execution speed. This role serves as a strategic partner to the business, aligning systems, vendors, and technology investments with company priorities while driving measurable improvements through automation, AI, and system optimization. Responsibilities IT Strategy & Business AlignmentOwn, shape, and execute the company’s IT strategy, aligning priorities with business needs and long-term goalsPartner with leadership to translate business needs into scalable technology solutions Identify and drive opportunities to improve efficiency, decision-making, and execution through systems, automation, and AI Systems, Automation & InnovationOwn the lifecycle of core business systems, including selection, implementation, integration, and optimizationDrive system enhancements, automation, and AI initiatives that reduce manual work and improve operational performanceDefine and evolve the company’s approach to AI, partnering with leadership to identify high-impact use cases and establish a clear adoption roadmapEnsure systems and architecture enable scalable, effective use of automation and AIIT Operations & InfrastructureOversee all IT operations, ensuring system performance, reliability, and scalabilityLead and manage the Systems Administrator, providing direction, prioritization, and oversight Ensure effective support, maintenance, and administration of systems, infrastructure, and end-user environments Maintain disaster recovery and business continuity capabilities and solutionsCybersecurity & RiskDevelop and maintain the company’s cybersecurity program and risk management approachEnsure compliance with SOC1 Type II controls and conduct regular audits and assessments Vendor ManagementManage all IT vendor relationships, including MSPsSet expectations, manage performance, and negotiate contracts Ensure vendors are aligned with business priorities and delivering value Governance & BudgetingManage IT budget with disciplined, ROI-focused decision-makingEstablish IT standards, documentation, and governanceTrack and communicate key initiatives, risks, and performance Soft Skills Exceptional leadership and communication skills, with the ability to work effectively across all levels of the organizationStrategic thinker with a proactive, solutions-oriented approach to problem-solvingAbility to adapt quickly, shift priorities, and respond effectively to changing business needsStrong organizational skills and the ability to manage multiple projects simultaneouslyCommitment to fostering a collaborative and innovative team environmentStructured, organized, and able to prioritize effectively Ability to handle sensitive and confidential information with discretion Technical Experience 5+years of experience in IT management, with experience implementing AI or automation initiatives in a business environmentStrong knowledge of on-premises and cloud-based IT systems, including Microsoft 365 and Azure and business systems (e.g. CRM, ERP)Experience evaluating, selecting, implementing, and optimizing business systems and technology solutionsExpertise in managing Azure Active Directory, policies, and server environmentsProficiency with network technologies such as firewalls, VPNs, and switchesAdvanced understanding of cybersecurity best practices and toolsFamiliarity with ITIL processes and service management frameworksExperience with project management tools and methodologiesCompTIA Network+ or Security+ Proven ability to manage budgets, contracts, and vendor negotiations The expected salary range for this position is between $125,000 and $150,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.