Manager, AI Agents and Automation

About the role

Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.

Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.

Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.

Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.

Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Responsibilities

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Requirements

Technologist: You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows.

Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.

Experimenter: You think only in terms of what’s possible. AI is rapidly evolving, and you’re constantly tinkering and finding new capabilities that didn’t exist yesterday.

Data-Driven: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.

Pragmatic: You can navigate technical tradeoffs and lead by example when implementing AI platform standards.

Qualifications

3+ years of experience in a technical role like forward deployed engineering, technical product management, or similar at a fast-paced startup.

Track record of taking complex, strategic ideas and turning them into scalable, production-grade products.

Skills

Leverage modern LLMs, human-in-the-loop feedback, and computer-use agents to redefine an entire industry.

Benefits

Comprehensive benefits package including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits.

Pay

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

Schedule

We offer flexible schedules to accommodate remote work.