Manager, Agent Channel Sales

Job Summary

The Manager, Agent Channel Sales is responsible for leading and developing DQE Communications' Agent Channel Sales team while driving strategic growth through agent partnerships across DQE's markets. This role oversees Agent Channel Sales Managers and is responsible for ensuring alignment with organizational sales objectives, revenue targets, and market growth strategies.

Key Job Responsibilities

• Drive the development and implementation of best practices to improve partner experience, operational efficiency, and sales effectiveness.
• Lead, coach, and develop the Agent Channel Sales team, including performance management, goal setting, and ongoing professional development.
• Develop and execute agent engagement initiatives, including partner communications, recorded webinars, training programs, and community outreach to strengthen partner relationships, improve sales readiness, and drive growth through the channel.
• Oversee the recruitment, onboarding, and retention of high-performing agent partners.
• Establish team sales strategies aligned with DQE’s overall business objectives and growth plans.
• Monitor team and agent partner performance through KPIs, quotas, pipeline activity, and sales results.
• Analyze channel sales performance and market trends to identify opportunities for growth, operational improvements, and competitive positioning.
• Provide leadership and guidance in resolving escalated partner, customer, or operational concerns.
• Build and maintain executive-level relationships with key agent partners and strategic accounts.
• Collaborate with Marketing, Operations, Product, and Leadership teams to support channel initiatives, promotional campaigns, product launches, and market expansion efforts.
• Ensure agent partners and team members remain informed on DQE products, services, pricing updates, and industry developments.
• Drive accountability and consistency in CRM utilization, forecasting, pipeline management, and reporting processes.
• Prepare and present regular sales forecasts, channel performance reports, and strategic recommendations to senior leadership.
• Ensure compliance with DQE policies, procedures, and applicable telecommunications industry regulations.

Required Skills/Abilities

• Strong leadership and team development skills with the ability to motivate and manage high-performing sales professionals.
• Advanced understanding of telecommunications products, services, channel sales strategies, and market dynamics.
• Excellent relationship-building, communication, negotiation, and presentation skills.
• Demonstrated ability to develop strategic partnerships and drive revenue growth through indirect sales channels.
• Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making.
• Experience managing sales performance metrics, forecasting, and pipeline analysis.
• Proficiency in CRM platforms and sales reporting tools.
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
• Strong business acumen and customer-focused mindset.

What We Offer

• Healthcare
• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment