Manager, Advisor Platform Production Support and Integrations

What You’ll Do

• Own the platform production support product vision and roadmap, aligning reliability and support outcomes with corporate objectives and measurable business impact.
• Define and evolve the production support operating model (intake, triage, escalation, incident communications, and handoffs across engineering, service desk, and business teams).
• Establish and manage reliability metrics (SLAs/SLOs/SLIs), error budgets, and health dashboards; regularly report service performance and improvement plans to stakeholders.
• Lead incident and problem-management practices including severity definitions, on-call readiness, post-incident reviews, root-cause analysis (RCA), and tracking corrective/preventive actions to completion.
• Own the platform integrations roadmap with third-party vendors, including intake/prioritization, functional and non-functional requirements, and value measurement.
• Manage vendor integration delivery and operations: API/contract standards, security and compliance reviews, testing/certification, release readiness, change management, and ongoing vendor performance (availability, latency, defects, and support responsiveness).

What You Bring

• 5+ years of product management experience, with demonstrated delivery of platform capabilities in a cross-functional environment.
• Bachelor’s degree or equivalent work experience in Business, Information Systems, Computer Science, or related field (advanced degree a plus).
• Experience partnering with production support, NOC/service desk, or SRE/operations teams; comfort participating in incident response and driving post-incident improvements.
• Experience delivering and operating third-party integrations (vendor management, API/data contracts, security/compliance reviews, and release/change management) strongly preferred.