Manager, ACT; 379

Job Summary

Under the supervision of the Director of Specialized Services, the Program Manager oversees the implementation of ACT services designed to promote community-based mental health treatment for individuals with severe mental illnesses.

Essential Job Duties & Responsibilities

• Oversee and direct the daily operations of the ACT program to ensure it is meeting the needs of clients served
• Ensure that services are delivered in a timely, effective, and compassionate manner, aligned with evidenced-based practices
• Monitor the quality and outcomes of services provided, ensuring they adhere to regulatory standards and organizational goals
• Supervise and provide leadership to the multidisciplinary team, including mental health professionals, nurses, social workers, and other staff
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• Provide regular supervision and performance evaluations to team members
• Ensure proper staffing levels and manage schedules to meet patient needs effectively
• Participate in interdisciplinary team meetings and collaborate in the development of strategies to address client needs
• Uses data to inform program improvements and decision-making processes

Other Job Duties & Responsibilities

• Participates in various standing, functional, and ad hoc committee groups
• Absorbs supervisory functions in the temporary absence of other supervisors and managers

Core Competencies

• Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude
• Situational Leader: Enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization
• Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain an objective; encourages team members to use their talents and competencies in order to achieve the organization's goals: discusses strategic goals, mission, and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the team's problem-solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers
• Communication: Able to communicate in clear language and to adjust one’s use of language to the audience’s level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people’s complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and style are appropriate in various situations
• Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgment with general numbers and acts based on the organization's performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers

Job Qualifications

• LISW-S or LPCC-S and is licensed in the state of Ohio
• Demonstrated leadership of high-performing teams in a community behavioral health setting
• Master’s degree in social work or a social service discipline with a minimum of five years mental health, chemical dependency, and/or social services work experience including a minimum of one year of supervisory experience or equivalent combination of education and experience

Physical Demands/Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings, and other events.

Supervisory

This position supervises the Behavioral Health Therapists, ACT Behavioral Health Case Managers, and Peer Support positions.