Manager on Duty

This position reports to the General Manager and oversees an evening-to-early-morning package sortation process.

Responsibilities

• Oversee the sortation process to ensure compliance with company and client standards and metrics
• Manage and provide oversight of subcontracted ramp operations
• Ensure sortation team members are trained to perform their assigned roles
• Ensure the sortation team complies with TSA requirements
• Manage mis-sorts and damaged packages per procedure
• Ensure customer-required reports are prepared and issued on time
• Report safety, security, and theft incidents
• Conduct daily safety briefings at the start of the shift
• Manage the loading of pallets/gaylords onto the assigned truck for delivery to the designated post office
• Develop sortation team members for job progression and sufficient bench depth
• Ensure compliance with customer information and security requirements
• Be punctual for work assignments
• Maintain a neatly groomed appearance
• Demonstrate internal and external customer service
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Requirements

• Must have a customer service-oriented, friendly, helpful, and professional disposition
• Ability to work in a fast-paced and constantly changing environment
• Ability to manage people effectively
• Strong management skills
• Ability to pass a background check for required badging
• Excellent organization, communication (both written and verbal), and interpersonal skills
• Ability to handle sensitive and confidential information
• Self-motivated, able to multi-task and work effectively under minimal supervision in a fast-paced environment
• Strong problem-solving skills
• Computer skills (Microsoft Word and Excel) required for email and customer reports
• Ability to demonstrate a consistent capability of working cooperatively with others in a team environment

Physical Requirements

• Routine walking, standing, bending, and carrying items weighing less than fifty pounds
• Moving items over fifty pounds will be done using team lift
• Must meet physical lifting requirements of 50 lbs

Benefits

• 401(k) with company match
• Life insurance
• Employee Assistance Program
• Health insurance
• Vision insurance
• Disability insurance
• Dental insurance
• Paid time off
• Voluntary Accident insurance

Pay

Pay range: $62,000 - $71,000 per year, based on experience, skills, and internal equity.

Schedule

• 5 days per week, primarily evening to early morning
• Sortation operation conducted 7 days per week
• Occasional weekend work may be required