Manager Accounts Receivable Deductions

About the Role

This position oversees the daily operations of Armada’s client deductions, including product and freight claims, from inception to resolution. The role emphasizes strategic objectives such as trend and root cause analysis, and the reduction or elimination of deduction volume. The ideal candidate will possess strong dispute resolution skills, expertise in regulatory guidance research, and a process- and policy-driven approach. The candidate must develop and foster relationships both inside and outside of Armada and be comfortable presenting to leadership.

Responsibilities

• Lead and develop a deductions team, ensuring adequate coverage and accountability.
• Manage product, freight, overage, shortage, and damage claims from inception through resolution.
• Responsible for final resolution/disposition of denied claims.
• Perform trend analysis and root cause analysis to reduce future deductions.
• Develop and maintain policies, procedures, and internal controls.
• Drive process improvements, automation, and technology initiatives.
• Partner with Customer Service, AR, AP, Supply Chain, DCs, Vendors, and Account Management to resolve deduction issues.
• Present findings and recommendations to leadership.
• Manage escalations and disputed claims.
• Coach, develop, and evaluate employees.
• Educate the organization and external stakeholders on compliance with deductions and claims policies.
• Manage relationships with customers, suppliers, and internal cross-functional partners in a responsive, assertive, and courteous but firm manner.

Requirements

• Bachelor’s Degree in Business Administration, Accounting, or Finance or a minimum of 6+ years of AR Managerial experience.
• 3 years of AR experience, preferably involving deductions, claims, disputes, or collections.
• 3 years of people leadership experience.
• Experience conducting root cause analysis and implementing corrective actions.
• Advanced Excel skills (pivot tables, lookups, analytics, reporting).
• Experience creating KPIs and operational reporting.
• Strong communication skills and ability to work cross-functionally.
• Process improvement and internal control experience.

Preferred Qualifications

• JD Edwards ERP experience.
• Experience with product and freight claims.
• Background in transportation, logistics, distribution, or foodservice industries.
• Experience presenting trends and recommendations to senior leadership.
• Power BI experience.