Manager Accounts Receivable

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Responsibilities

• Drive account reconciliation and audit readiness, including aging review, to meet receivable balance objectives.
• Oversee workload distribution and maintain the department's report library, meeting OKRs, SLAs, performance metrics, and Month End Close deliverables.
• Hire, train, mentor, and appraise staff performance; drive goal setting and tracking.
• Supervise AR associates, delivering high quality service per Freeman's service vision: Do it right. First time. Every time.
• Model direct ownership, proactively identifying and addressing gaps.
• Lead with composure under pressure, treating feedback as constructive information.
• Present team decisions with confidence, escalating concerns through leadership.
• Engage openly with new systems and change, staying receptive to coaching.
• Apply audit-grade due diligence before approval or escalation.
• Continuously evaluate and improve AR processes to increase efficiency and reduce errors.
• Serve as lead on IT reviews and user stories and respond promptly to escalations.
• Oversee refund processing and collections.
• Guide department supervisors on receivable objectives and drive efficient work processes using SAP S/4HANA.
• Partner with Treasury, Customer Experience, Sales, and IT.

Requirements

• 5 to 7 years of full cycle Accounts Receivable and Credit and Collections experience, including cash application, credit and collections, and reconciliation of trade and non-trade AR to the General Ledger (GL), on commercial accounts.
• 3+ years as an established, titled Manager.
• Bachelor's Degree in Accounting, Finance, or Business preferred; High School Diploma or Equivalent with relevant experience is required.
• Proven people leader, with a track record of developing and retaining high-performing teams.
• Strong knowledge of collections policy, DSO, and past due calculations.
• Extensive knowledge of payment methods, banking systems, and cash application.
• Working knowledge of Order to Cash (OTC) processes and their relationship to revenue and cash flow.
• Strong SAP S/4HANA knowledge, including the Accounts Receivable module.
• Hands-on expertise with merchant portals, payment gateways, and card processor workflows.
• Salesforce or comparable CRM experience preferred.
• 5+ years with ERP systems such as SAP, Oracle, or JD Edwards; in-depth SAP experience desired.
• Multi-system reconciliation experience.
• Prior experience in system migration, with proven ability to lead team transitions to new platforms.
• At least 3 years within an audit cycle environment, with a strong grasp of internal controls and compliance requirements.
• Ability to create and maintain SOPs, job aids, and IT user stories.
• Assertive self-starter and quick learner, able to work independently.
• AI tool experience, such as Microsoft Copilot, is a plus.
• Excellent verbal and written communication across all levels, with diplomacy and accuracy.
• Advanced Excel skills; working knowledge of Word, PowerPoint, and Adobe Acrobat.

NACM designation (CBA/CBF) is a plus; not required.

Schedule

This position is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. Travel up to 25%.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off

This position is based out of our North Dallas office in Dallas, TX.