Manager, Account Manager | Mid-Market

About the role

You will be a front-line manager to a group of 5–8 Account Managers, each managing a book of ~150 customers in Ramp's Mid-Market portfolio. You'll be responsible for coaching, mentoring, and developing your team while partnering closely with Sales, Marketing, Operations, Risk, Product, and executive leadership to drive outcomes for this segment.

Responsibilities

• Set and maintain a high-performing culture and morale by managing a group of exceptional 5-8 Account Managers
• Engage frequently with key customers and become deeply embedded in customer relationships with top accounts
• Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met
• Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals
• Report on team performance and forecast to senior leadership
• Hire and train new Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays, game film)
• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions
• Improve team output and efficiency over time by optimizing systems and processes
• Represent the Account Management team cross-functionally with leaders of other departments

Requirements

• Minimum of 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals
• Cross and upsell experience is a plus
• Minimum of 3 years of experience building and leading account management teams with a proven track record of exceeding goals
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
• A passion and excitement for hiring, with a thoughtful approach to team planning and development
• Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
• Strong track record of negotiating, structuring and executing complex sales agreements
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Nice-to-Haves

• Experience at a high-growth startup

Benefits

• Full-time Ramp Employees (Global)
• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• United States: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Canada: Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay