Manager, Account Management, Retail Business Services (RBS)

About the role

Retail Business Services (RBS) is seeking a Manager, Account Management to lead the account management organization in US VSP. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.

Responsibilities

• Lead a team of 8–10 direct reports and be responsible for all business and operational objectives of the Account Management team.
• Drive the creation and execution of strategies to achieve business goals and collaborate across the team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
• Contribute to goal setting for the team to align with organizational goals and to business strategy development; identify the correct input metrics that drive growth and improve the end customer experience in collaboration with cross-functional teams and other Amazon programs.
• Manage and deliver against complex goals where strategy is not defined; make trade-offs between short-term selling partner needs and longer-term strategic investment.
• Implement and track metrics to record the success and quality of the team’s sellers; use these metrics to guide work and uncover hidden areas of opportunity.
• Build and cultivate strong relationships with sellers in the team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends; establish improvement plans and manage expectations with Account Managers as appropriate.
• Use customer feedback, market growth trends, and key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners’ experience working with Amazon.
• Spot areas of unnecessary process or inefficiencies and work to simplify; identify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
• Develop mechanisms to create accountability.
• Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment; contribute to strategic plans and documents for the organization.
• Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
• Manage recruiting and hiring efforts across the direct team and broader organization; coach, mentor, and develop the team.

Requirements

• Bachelor’s degree.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, SalesForce, Tableau, or similar.
• Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce.

Preferred qualifications

• 5+ years of hiring and retaining digital advertising teams experience.
• Experience with annual brand and media planning.

Pay

USA, WA, Seattle – $134,700.00 – $182,200.00 USD annually (base salary range). Final compensation will include sign-on payments and restricted stock units (RSUs) and will be determined based on factors including experience, qualifications, and location.