Manager, Account Management

Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more—all built from scratch on an AI-native architecture from day one. Warp embeds itself into every part of a company's people operating layer, processing over half a billion dollars annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage.

About The Role

We're hiring a Manager of Account Management to lead and scale a team of Account Managers responsible for retention and expansion across our customer base. You'll coach your team to run a disciplined, consultative motion—from health monitoring through QBRs to signed expansion contracts—while owning the operational rigor (forecasting, pipeline hygiene, coaching cadence) that turns individual performance into a predictable, repeatable team result. You'll report to the Head of Customer Success and play a key role in building out Warp's Account Management function as it scales.

Responsibilities

• Own team-level retention and expansion targets, translate company NRR goals into individual quotas, and coach the team to hit them
• Recruit, hire, and ramp new Account Managers as the team scales
• Run a consistent coaching cadence (deal reviews, call shadowing, QBR prep) to raise the floor and ceiling of team performance
• Maintain forecasting rigor across the team's book of business
• Partner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models
• Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks, not just deal-by-deal firefighting
• Document the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology)
• Design a distinct motion for smaller or early-stage accounts
• Collaborate with Support, Product, and Engineering to escalate and resolve complex customer issues, and represent the voice of the customer in roadmap discussions
• Partner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state management

Requirements

• Minimum 4-5 years of B2B account management, customer success, or sales experience, including at least 2-3 years directly managing a quota-carrying team
• Proven track record of leading a team to consistently meet or exceed retention and expansion targets
• Strong coaching instincts and ability to diagnose why a rep is underperforming (skill, activity, or account quality) and correct it
• Experience building or significantly improving account management processes, playbooks, or tooling from the ground up
• Comfort with forecasting and reporting rigor; fluency with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear or equivalent)
• Excellent communication and stakeholder management skills
• High adaptability and comfort with the pace and ambiguity of an early-stage startup

Nice to Have

• Experience managing account managers who serve early-stage startup or high-growth B2B SaaS customers
• Background scaling an Account Management function through a period of rapid headcount growth
• Experience designing compensation structures, quota frameworks, or account segmentation/tiering models

Benefits

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Matching: Start investing in your future from day one
• Unlimited PTO: Flexible PTO, trusted to take the time you need to recharge while balancing responsibilities and team commitments
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office
• Catered Lunch Daily: Great food, every day, on us
• Quarterly Offsites: Beautiful locations to connect as a team (past locations include Spain and Catskills)

Pay

Compensation Range: $160K - $240K

Schedule

Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5 days per week.