Manager - Accommodations Services

Overview

General Function: Provides administrative leadership for front office and assistive technology lab operations in Access and Disability Services.

Duties and Responsibilities

• Provides administrative leadership to the front office and assistive technology lab in Access and Disability Services.
• Hires, trains, supervises, and evaluates front office and assistive technology lab staff, interpreters, speech-to-text transcribers, and student employees to provide excellent, student centered customer service.
• Develops and coordinates staff schedules to ensure appropriate coverage of the office.
• Responsible for the operation of disability management software (AIM) and ensures that the student data and documentation is stored properly.
• Consults with faculty and other campus administrative areas to facilitate students’ disability related services and academic adjustments.
• Troubleshoots common departmental problems that arise, and coordinates problem solving and resolution related to reasonable accommodations.
• Affords assistance with dissemination of staff and faculty development programs related to accommodations, campus access, and Universal Design.
• In collaboration with the Director, manages institutional, grant, and donated fiscal resources to maximize services in ADS.
• Affords assistance with completing and validating financial and operational reports to meet the requirements of grant-funded programs and the internal budget.
• Affords assistance with conducting an annual analysis (End of Year report), data reporting to the ICCB/IBHE, and periodic Program Reviews (every five years).
• Affords assistance in developing standards, procedures, budget and staffing recommendations for ADS in conjunction with the Director.
• Participates in college and divisional committees as appropriate.
• Performs other duties as assigned.

Supervision

Under the general supervision of the Director, Disability Services. Supervises staff in the ADS front office and assistive technology lab

Working Conditions/Physical Requirements

Work is primarily indoor and sedentary in nature. Equipment/Tools Used: Utilizes standard office equipment, including computers, in order to perform the duties of the job.

Minimum Acceptable Qualifications

• Education: Masters’ Degree in Higher Education, Disability Services, Counseling, Administration, or related field.
• Experience: Previous managerial experience in Disability Services, with a preference for postsecondary experience. Working experience in providing direct services or accommodations.
• Knowledge: Knowledge of disability laws and regulations (Rehab Act, ADA, ADAAA, and state regulations).
• Skills: Excellent communication, interpersonal, and organizational skills is required. Conversational American Sign Language fluency is desired.