Manager, Academic Program Support

About the Role

The University of Rochester’s School of Nursing seeks an experienced administrator to oversee academic program operations across undergraduate, graduate, and doctoral levels. The position supports the School’s educational mission, strategic priorities, and commitment to equity, leadership, integrity, openness, respect, and accountability.

Location & Compensation

Location: 255 Crittenden Blvd, Rochester, New York, 14642, United States

Work Schedule: Full‑time, 40 hours per week, Day shift (UR – Day)

Compensation Range: $27.16 – $38.03 per hour (individual rates set based on market data, education, experience, qualifications, expertise, and internal equity).

Responsibilities

• Academic Program Administration: Develop and implement processes and policies supporting all nursing academic programs; manage curriculum alignment, operational logistics, and administrative consistency; evaluate and improve workflows; maintain communication with program directors, faculty, and partners; ensure FERPA compliance.
• Staff Supervision & Administrative Coordination: Supervise education department coordinators; oversee recruitment, onboarding, training, and performance evaluation; manage cross‑training and workload allocation; approve payroll records; provide backup coverage as needed.
• Operations & Resource Management: Coordinate cross‑functional support for academic programs; assign administrative support for committees, subcommittees, and events; plan academic events; oversee instructional space, supplies, and equipment; manage P‑card compliance; identify cost‑effective improvements and support special projects.
• Instructional & Technical Facilitation: Serve as primary resource for faculty on instructional technologies (Blackboard, Heliocampus, SLATE, etc.); support course delivery logistics, syllabus management, and procurement; troubleshoot technology issues with IT staff; assist with new faculty orientation and technology‑related initiatives.
• Committee & Governance Support: Provide administrative coordination for standing committees (Faculty Governance, Clinical Committee, etc.); develop meeting materials, coordinate logistics, record minutes, and ensure archival compliance; maintain reference materials and support special governance initiatives.

Minimum Education & Experience

• Bachelor’s degree
• At least 4 years of relevant experience in an educational or administrative setting
• Master’s degree preferred or equivalent combination of education and experience

Knowledge, Skills, and Abilities (Preferred)

• Strong interpersonal, organizational, written, and oral communication skills
• Ability to organize work area and handle frequent interruptions
• Excellent multitasking ability with minimal direction
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint), Workday, and databases
• Proficiency with Learning Management Systems and support tools (e.g., Blackboard, Zoom) and other educational technologies