Manager 1, Retail Store

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Job Summary
Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost-effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required.

Core Responsibilities
- Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
- Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
- Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
- In-store owner for merchandising, brand, resets and all associated training compliance.
- Coaches and develops team members on how to position all company products with customers.
- Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
- Responsible for appropriate staffing levels and efficient scheduling.
- Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
- Reviews and analyzes operational and financial reports to improve operational performance and metrics.
- Builds collaborative relationships with market, region and division stakeholders.
- Follows and administers cash handling policies and procedures.
- Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
- May participate in retail test and pilot experiences related to product, store design and operational improvements.
- Typically manages a team of 8-12 direct reports.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Skills

• Customer Experience (CX)
• Store Experience
• Product Knowledge

Pay

Primary Location Pay Range: $64,059.93 - $106,980.07

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Targeted Commission: $25,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Qualifications

• Bachelor's Degree
• 5-7 Years Relevant Work Experience

Benefits

Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.

Company Culture

We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.

You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.

Additional Information

Comcast Business Offers Customers Enhanced Speeds, 99.99% Network Reliability, Quicker Deployment Over Nation’s Largest Converged Network

Xfinity’s Most Sustainable Packaging Yet, Made in the USA

Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three

Retail Sales in Action

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