Management and Program Analyst

About the role

The Management and Program Analyst position is located in the Care Navigation Center - Local Facility Office of Community Care - at the Chillicothe Ohio VA Medical Center. The purpose of this position is to assist with the management, development, and evaluation of the Community Care and Referral Coordination Departments, providing administrative support and contributing to the facilitation of effective and efficient specialty care delivery systems. This is not a virtual position; you must live within or be willing to relocate within a commutable distance of the duty location.

Responsibilities

• Collects and analyzes program data
• Prepares reports and presentations for program leadership
• Identifies trends and proposes program improvements
• Interprets and applies program policies
• Conducts compliance monitoring and supports corrective actions
• Coordinates workflow and process improvement initiatives
• Tracks project milestones and follows up with stakeholders
• Develops and delivers staff training materials
• Resolves issues regarding referrals, authorizations, and billing
• Maintains program records and ensures data integrity
• Develops and presents information to staff and stakeholders

Qualifications

To apply for this position you must have one of the following:

• Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level in the Federal service that includes:
  • Collects and analyzes clinical program data
  • Maintains program records and ensures data integrity
  • Identifies trends and proposes clinical program improvements
  • Coordinates workflow and process improvement initiatives
  • Tracks project milestones and follows up with stakeholders
• Education: Two full years of graduate education or a master's degree that demonstrates the knowledge, skills, and abilities necessary to do the work.
• Combination: Equivalent combinations of successfully completed graduate-level education (beyond 18 semester hours) directly related to the work of this position and specialized experience as described above, demonstrating the required knowledge, skills, and abilities.

Experience refers to paid and unpaid experience, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical requirements/working conditions: The work is primarily sedentary, with occasional walking, standing, and carrying light materials. The work is performed in an office setting.

Work Schedule

Monday‑Friday, 6:00 am‑2:30 pm.