Management and Program Analyst

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operation, Buffalo Field Office, located in Buffalo, NY. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

About the role

The primary purpose of the position is to serve as an analyst and/or program advisor to management on various functions and activities requiring application of qualitative and/or quantitative methods for assessment of management processes, systems, and mission support programs.

Duties

• Providing technical assistance and direct support to field office and port staff in a variety of matters relating to the application of planning systems and management programs.
• Assisting senior analysts in implementing, coordinating, and/or overseeing a variety of program activities affecting CBP.
• Providing advice to supervisors and managers and developing, recommending, and/or evaluating policies in assigned areas of responsibility.
• Planning, developing, and coordinating with planning management and assisting in the design and implementation of planning and controls for submission and tracking of data.
• Coordinating and overseeing identification, analysis, and issuance of policies and identifying potential applicability and effect of new or proposed directives and other agency decisions on respective operations, managerial programs, and requirements.

Requirements

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years (additional details below).
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
• DHS uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States.
• This is a bargaining unit covered position, represented under the National Treasury Employees Union (NTEU).

Qualifications

Experience:

You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing assistance to higher graded analysts by developing background information for studies.
• Researching official documents; compiling and charting statistical data.
• Interviewing employees and supervisors; gathering, summarizing, and analyzing information for incorporation into final reports.
• Carrying out specified portions or segments of specific projects; and identifying and recommending solutions to problems.

You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Assisting with planning, developing, and coordinating planning management through briefings, presentations, and conferences for supervisors.
• Reviewing and evaluating policy issuances and directives to determine the impact on operations, managerial programs, and requirements.
• Assisting in the implementing and overseeing of program activities by conducting studies, preparing reports, and participating in task forces to support organizational objectives and improvements.
• Gathering and analyzing data and ensuring the accuracy and timeliness of information for management decision-making.
• Preparing comments, impact statements, and recommendations for review by senior analysts.

Your resume must explicitly indicate how you meet these requirements, otherwise you will be found ineligible.

Education Substitution:

GS-09: Successful completion of a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, or a J.D. or LL.B. degree may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. A course of study in business administration, public administration, or related fields is qualifying.

GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. A course of study in business administration, public administration, or related fields is qualifying.

Combining Education and Experience:

Appropriate combinations of successfully completed post-high school education and experience also may be used to meet total qualification requirements for the GS-9 and GS-11 grade levels. To combine your education and experience, convert each to a percentage and then add the percentages. The combined total must equal at least 100%.

Pay

This position starts at a salary of $64,543.00 (GS-09, Step 1) to $101,524.00 (GS-11, Step 10). Visit the locality pay tables by geographic area. If your geographic area is not listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level, and location of the position. Please visit special pay rate charts.

Additional Information

• You must meet all qualification requirements, including education if applicable, subject to verification at any stage of the application process.
• You must meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/11/2026.
• Current or former political appointees must disclose this information to the Human Resources Office.
• All applicants must undergo a thorough background investigation prior to employment to promote the agency's core values of vigilance, service to country, and integrity.
• There is a residency requirement for all applicants not currently employed by CBP. Individuals must have physically resided in the United States or its protectorates for at least three of the last five years.
• If you do not meet the residency requirement, you may request an exception if you meet certain conditions (e.g., working for the U.S. Government, participation in a study abroad program, etc.).
• All employees new to the federal government must serve a one-year probationary period.
• The Department of Homeland Security encourages persons with disabilities to apply, including those with intellectual, severe physical, or psychiatric disabilities, and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more.