Management and Program Analyst

About the role

Leads end-to-end design, development, and enterprise governance of executive dashboards and decision-enablement tools used throughout the Chief of Staff (CoS) Portfolio and broader DLA Enterprise to support SES and GS-15 leaders.

Responsibilities

• Translates fragmented, complex operational data sources into authoritative, analytically defensible KPIs supporting enterprise planning, workload forecasting, and strategic decision-making across directorates.
• Develops comprehensive semantic data models, standardized measurement logic, and portfolio-wide KPI dictionaries to ensure consistency, traceability, and repeatability for high-stakes executive decision forums.
• Designs end-to-end workflow automations, SharePoint-based applications, and standardized business processes that streamline critical administrative functions, including manpower coordination, budget actions, contract routing, and broader DLA CoS Portfolio support.
• Serves as a senior advisor in governance forums, leading working sessions with managers and senior leaders to negotiate definitions, resolve divergent viewpoints, and develop executive-ready briefs.
• Produces authoritative SOPs, process maps, and governance artifacts that provide full visibility into workflow dependencies, enforce control standards, and improve administrative service delivery.
• Conducts advanced quantitative analysis using ETL logic and trend thresholds to evaluate program performance, identify data quality gaps, and design original evaluation methods for long-range planning.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities.

Qualifications

To qualify for a Management and Program Analyst your resume and supporting documentation must support:

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.

GS-14 level: One year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector.

GS-13 level: One year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector.

Creditable specialized experience includes:

GS-13:

• Developing performance metrics and reporting tools (e.g., using Microsoft Power BI) to translate complex operational data into actionable information for workload forecasting, resource alignment, and program planning
• Analyzing and streamlining critical business operations by designing standardized workflows and automated processes (e.g., using Microsoft Power Automate and SharePoint), resulting in reduced cycle times, comprehensive SOPs, and improved internal controls
• Conducting comprehensive quantitative and qualitative analyses of administrative programs by applying ETL logic (e.g., using Power Query)
• Identifying performance gaps, establishing business rules, and recommending solutions to enhance operational efficiency

GS-14:

• Directing the development and governance of enterprise-wide performance measurement systems (e.g., architecting Power BI solutions for enterprise use), establishing standardized reporting methodologies and metrics adopted as agency best practices for executive decision-making
• Designing overarching operational frameworks and internal control standards for complex, agency-wide administrative programs, often enabled by automated workflows (e.g., in Power Automate and SharePoint), ensuring strict auditability and alignment with strategic objectives
• Serving as a senior advisor in high-level governance forums, leading cross-organizational negotiations to resolve divergent viewpoints, synthesizing ambiguous policies, and designing original evaluation methods for long-range strategic planning based on insights derived from expert-level data modeling

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Additional information

• Education Substitution: Education may not be used in lieu of specialized experience for this grade level.
• Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants.
• DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing for testing designated positions. Applicants tentatively selected for employment in such positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA. A negative drug test result must be received by HR within 30 calendar days after the EOD.
• DLA drug testing panel tests for: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
• Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, marijuana is illegal.

This response is AI-generated, for reference only.