Management Analyst (Austin) (827226)

About the role

The Texas Workforce Commission (TWC) is a Family Friendly Certified Workplace dedicated to supporting the Texas economy by helping workers find jobs and employers find skilled staff. The Unemployment Insurance (UI) Division provides a vital safety net for the Texas workforce, funded by employer taxes, offering temporary partial income replacement to workers who have lost their jobs through no fault of their own. The division oversees administration of unemployment benefits and tax collection activities. This position is located in downtown Austin at 1411 Brazos Street.

Responsibilities

• Monitor and review current UI organizational, procedural or operational systems for effectiveness, efficiency and conformance to established guidelines.
• Consult with management to initiate studies; identify priorities; define study scope, purpose, objectives, time frames and resource requirements.
• Develop recommendations for improvement and corrective action to standardize or improve UI organizational systems.
• Research historical, current or projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Conduct and manage special projects.
• Analyze new or proposed legislation or regulations to determine their effect on program operations and management.
• Research new or improved business and management practices for application to UI programs or operations.
• Perform other duties as assigned.
• Initiate, manage and/or support UI Administration and Operational Support projects.
• Handle high-priority UI program issues.
• Prepare concise reports on organizational studies or data analysis projects.
• Represent the UI Division in departmental meetings and projects.

Requirements

One year of experience in management analysis, organizational development, or methods and systems work. Relevant academic credits may be applied toward experience qualifications.

Additional requirements: up to 10% travel within the state of Texas and the ability to lift 10 lbs.

Must be a Texas resident or willing to relocate to Texas. TWC is not considering applicants who require sponsorship for an employment visa (e.g., H-1B, F-1 OPT/CPT, H-4).

Qualifications

Project Management Expertise: proven track record of managing projects from inception to completion with minimal oversight.

UI Program Knowledge: solid understanding of Unemployment Insurance benefit programs and policies.

Analytical Aptitude: ability to research, correlate, and analyze complex data to identify trends and drive decision‑making.

Strategic Problem Solving: knack for identifying operational bottlenecks and devising creative, effective solutions.

Technical Proficiency: advanced skills in Microsoft Office (Excel, PowerPoint, Word) to manage data and present findings.

Process Improvement Mindset: experience evaluating workflows and implementing “lean” or more efficient procedures.

Excellent Communication: exceptional verbal and presentation skills, with experience drafting high‑level reports and memos for leadership.

Benefits

• Family Friendly Certified Workplace
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Optional Benefits such as dental, vision, and life insurance
• Paid time off, including vacation, sick and family care leave
• Additional benefits for active employees: ERS Texas Health Benefits

Pay

Competitive salary: $5,250.00 a month