MANAGEMENT ANALYST

Duties and Responsibilities

• Researches information by identifying, locating and extracting relevant data and information (e.g., by reading, collecting, downloading, interviewing) from varied sources (e.g., Internet search engines, library materials, government and technical reports, knowledgeable individuals) in order to obtain sufficient, valid and reliable data for analysis and decision-making purposes.
• Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate analysis.
• Analyzes information using qualitative and/or quantitative analytical methods in order to understand and draw fact-based conclusions, often from large amounts of information; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results.
• Develops and/or recommends the development of policies, programs, or procedures to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
• Prepares a variety of documents (e.g., reports, business correspondence, memoranda), adapting formats suitable to the purpose and using relevant software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards).
• Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. in order to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities.
• Captures and coordinates activities, such as those of contractors, consultants, outside agencies, etc. to ensure that programs are successfully planned, implemented, and/or evaluated.
• Makes a variety of decisions based on the analysis of information gathered from a wide range of sources, including but not limited to, internal and external stakeholders, and applies these decisions to improve operations and achieve organizational goals.
• Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the program.
• Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements.

Competencies

• Knowledge of customer and personal service principles and processes.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
• Knowledge of administrative and clerical procedures and systems such as managing files and records, designing standard forms, and other general office procedures and terminology.
• Knowledge of English language including the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skills in critical thinking, judgment and decision making, mathematical reasoning, active listening, coordination, time management, monitoring, quality control analysis, reading comprehension, oral comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, reasoning, information ordering, reading comprehension, oral expression, written expression, 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