Managed Trans Process Improvement Manager

Responsibilities

• Drive structured continuous improvement initiatives using Lean Six Sigma and related methodologies to deliver measurable gains in productivity, quality, cost-to-serve, and customer experience.
• Design and deploy task centralization and shared-service operating models that standardize repeatable workflows to scale operations.
• Lead process mapping and pain-point discovery across Managed Transportation workflows to surface opportunities to improve productivity and reduce cost-to-serve.
• Evaluate and implement automation and AI-related technologies to eliminate manual work, improve quality, and increase organizational capacity.
• Develop business cases and prioritize opportunities by strategic value and return on investment (ROI), managing a portfolio of improvement initiatives from ideation through implementation and benefit realization.
• Champion a culture of continuous improvement and strong collaboration across Managed Transportation teams and cross-functional partners.

Qualifications

• Experience with business intelligence and automation platforms (Tableau, Power BI, Power Automate, Microsoft Copilot)
• Demonstrated expertise in business operations, workflows, and customer service delivery models
• Required Bachelors Degree
• Six Sigma Green Belt or higher
• 5 to 7 years experience in continuous improvement initiatives using Lean Six Sigma methodologies
• Hybrid work setting - Tuesday/Wednesday/Thursday in the office at our Chicago HQ

Pay

$85,442.00-123,650.00 per year

Schedule

Hybrid work setting - Tuesday/Wednesday/Thursday in the office at our Chicago HQ