Managed Services Enterprise Technician

Key Responsibilities

• Evaluate client systems for optimization and upgrades.
• Perform in-house, on-site and remote computer and network services.
• Service PCs and servers.
• Install and test various network devices.
• Install and support software and peripherals.
• Install and maintain Citynet’s RMM services.
• Respond to customer device alerts.
• Document customer systems.
• Work with internal teams on customer services audits.
• Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
• Execute and validate backup procedures to maintain data integrity.
• Document system configurations and setups with clarity and precision.

Qualifications

• Associates degree or higher preferred.
• CompTIA/Microsoft certifications a plus
• Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.

Work Environment

• Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.

Additional Requirements

• Embrace regional travel opportunities to support our diverse client base.
• Be flexible to accommodate occasional after-hours or overtime shifts.
• Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.

Desired Attributes

• Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance