Managed Service Technician

About the role

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge offers businesses alternatives that streamline operations, improve reliability, and reduce costs. This full-time Administrator position focuses on deploying and configuring various Windows and Linux Operating Systems, VM creation, OS deployment, troubleshooting, and support of managed service customer environments, along with patching and service layering. You will work with various internal stakeholders to understand requirements and deliverables.

Responsibilities

• Support Work Ticket Queue Management
• Document steps taken and relevant histories
• Deploy servers, install applications based on internal and external customer requests, set up backups, and monitoring
• Patch Deployment and troubleshooting
• Other duties as required

Requirements

• 3-5 years of work experience with a proven skill set across various Microsoft server platforms/integrations
• Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization
• Strong written and oral communication skills
• Ability to organize, prioritize, follow up, and bring tasks to completion
• Basic experience with Linux platforms
• Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations)
• Experience supporting environments running on VMware ESXi
• Solid troubleshooting methodology
• Basic knowledge of DNS, Ports, Windows Firewall

Preferred Skills

• Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate)
• Experience using Windows Deployment Server
• Experience using PowerShell
• Windows Server Certifications (MCITP, MCP)

About LightEdge

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and top global security and compliance measures. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II, and SOC 3.