Managed Repair Analyst II

Description

General Responsibilities

• Efficiently manages reconstruction portion of loss for insurance carrier and expedite closure of files.
• Responsible for board up, tarp assignments, contents, fire mitigation, $50K and under repairs.
• Evaluates extent of reconstruction needed and discusses the reconstruction process with the insured.
• Reviews loss and coverage information and determine if the loss will be within policy limits.
• Verifies status of files with Insurance Carrier (e.g. within coverage limits).
• Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates claim with appropriate notes.
• Advanced ability to audit the invoice for appropriate scope and negotiates price as necessary.
• Communicates with customer to recommend reserve amount based on exposure, advice of subrogation potential, possible fraud or unusual underwriting risk.
• Works with Public Adjusters and Attorneys to complete the file.
• Provides clarity and assists with customer inquiries which may vary in nature.
• Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange).
• Applies and follows all customer service, restoration claim, and Company policies and procedures, including but not limited to script adherence.
• Provides product technical information required to respond to customer inquiries by phone, mail, and/or email.
• Enters data and other relevant information into claims database or other business applications, as required completely and accurately.
• Understands and ensures that quality standards are met.
• Suggests process improvements, when applicable.
• Assists all departments in a courteous and professional manner to reach business goals and objectives.
• Participates in individual and team training and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized.
• Performs follow-up in accordance with documented and/or stated guidelines.
• Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service.
• Adheres to assigned work schedule.
• Exhibits a professional image and behavior.
• Is available to work flexible hours, including nights, weekends, and overtime when required.
• Mets or exceeds benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality.
• Evaluates file circumstances and determines a means of resolution for all parties concerned in accordance with business guidelines.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent combination of education/experience or 3-4 years of experience in the insurance industry handling Property Desk and/or Field Adjuster.
• Internet savvy and functional knowledge of Windows Product such as: Excel, Word, Teams and other Microsoft Office programs.
• Advanced ability to audit estimates and invoices.
• Advanced ability to negotiate and customer services skills.
• Has an in-depth understanding of the importance of meeting property file handling requirements for our clients and their policy holders.
• Advanced knowledge of Xactimate and Xactanalysis.
• Having a quiet, distraction, appropriate free work from home environment.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Ability to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required.
• Reliable high speed home broadband internet connection with minimum 10 meg download and 1 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely.